Albany Subaru - Service Center

The service was very professionally managed. It was quick, and easy, and the staff was very professional. It was quick, and easy, and the staff was very professional. More

If they don’t discover the error code themselves, they don’t do anything about the problem. Total waste of time and money unless you breakdown at their garage. don’t do anything about the problem. Total waste of time and money unless you breakdown at their garage. More

Always Friendly and going the Extra Mile for customers - And the Staff at the Checkout Counter also Friendly - Thank you Albany Subaru🥰🥰 And the Staff at the Checkout Counter also Friendly - Thank you Albany Subaru🥰🥰 More

Service was slower and very little customer interaction with general staff. No greeting from multiple service people passing by, including the guy who hopped in my car and drove to the next station. Waited with general staff. No greeting from multiple service people passing by, including the guy who hopped in my car and drove to the next station. Waited 20 minutes for shuttle service, then when checking status was told it would be another 15 minutes due to a break. I left and walked to the EC plaza bart station faster than the time I spent waiting in your lounge. More

Both Aaron and ToriI were the customer reps who helped me. They both gave me the information I needed, were upfront about timelines and cost. I recommend Albany Subaru. me. They both gave me the information I needed, were upfront about timelines and cost. I recommend Albany Subaru. More

Tori kept me updated throughout the day. We also had to coordinate with Caliber collision, and she did a great job with that also. We also had to coordinate with Caliber collision, and she did a great job with that also. More

Outstanding service when I recently took my Crosstrek in for 60,000 mile maintenance. From reviewing the items to address, scheduling and impeccable communication through the process. My Crosstrek is runnin for 60,000 mile maintenance. From reviewing the items to address, scheduling and impeccable communication through the process. My Crosstrek is running beautifully and my appreciation for Alan, James and entire team. More

Your website is rather hard to use in making appointments, but the service center itself is excellent. appointments, but the service center itself is excellent. More

I brought my Subaru in for service on Tuesday. I expected that my windshield wipers would also be inspected. Yesterday when I went to clean my windshield I noticed the right side needs replaceme I expected that my windshield wipers would also be inspected. Yesterday when I went to clean my windshield I noticed the right side needs replacement. Now I will have to make a special trip to have it replaced. Other than that the service was excellent. More

It was a pleasure to interact with the very helpful staff. Service is consistently good! staff. Service is consistently good! More