Albany Subaru - Service Center

The service was quick and the staff had good customer service. The constant requests for survey were, of course, for the good of the dealership; however, I somewhat get too much of it service. The constant requests for survey were, of course, for the good of the dealership; however, I somewhat get too much of it More

scheduled a visit to get my tire fixed and to do the recall reprogramming of my Solterra. When I arrived I was told that they cant do the reprogramming on Saturday, when, as I told the representative recall reprogramming of my Solterra. When I arrived I was told that they cant do the reprogramming on Saturday, when, as I told the representative on the phone, that was half the reason for the visit. Didn't replace the sealant bottle, if I didn't ask they would have happily let me drive off without a spare or a sealant bottle in the car, so god help me if I got a flat in a spot with no cell coverage. Then they looked and did not have that part in stock. Its like the trying to work with the three stooges! More

All service went well, the service was performed under the time estimated and staff were helpful. the time estimated and staff were helpful. More

I think the service is good, but it is very very expensive. I definitely appreciated the loaner car. expensive. I definitely appreciated the loaner car. More

It took 1 hour and 40 minutes for regular service. It's normal? Please advise. It's normal? Please advise. More

The service advisor was very helpful and nice to me wich I appreciate thank you I appreciate thank you More

James was amazing and very knowledgeable. Thank you for letting me borrow a vehicle while my vehicle was being serviced. Thank you for letting me borrow a vehicle while my vehicle was being serviced. More

We love dealing with Albany Subaru. Great service done in a timely manner. Look forward to our continuing relationship. Great service done in a timely manner. Look forward to our continuing relationship. More

Usually a good experience except last two times with James Madison. Simple tasks done wrong. Could have been tech people too-releasing car without checking it. After being a good customer for yrs and al James Madison. Simple tasks done wrong. Could have been tech people too-releasing car without checking it. After being a good customer for yrs and all the people I work with at my local Berk company own Subs won't go back. We are all mentioning how far the service has slipped. Sad really More

Good experience adviser was helpful I got a ride to Bart with the shuttle service thank you with the shuttle service thank you More