Albany Subaru - Service Center

From our initial visit, coming in to test drive our 1st Subaru we love it here! Stephen our Sales guy was awesome, I forgot the finance guys name but he too was great(Lapon I think). We love it that Subar Subaru we love it here! Stephen our Sales guy was awesome, I forgot the finance guys name but he too was great(Lapon I think). We love it that Subaru has a program for rescue dogs, since we do have a rescue dog in our family. Service group is also a great team! Poon and the rest who have worked on our Subbie. The lounge is a plus as always whenever coming in for service, a place to catch up on down time while waiting for our Crosstrek. Hopefully when it's time to add another Subbie we can definitely find one again here at Albany. More

Very good service and considerate for customers. In the end the service representative was able to apply all eligible discounts from service special, getting a lower price than what I originally tho In the end the service representative was able to apply all eligible discounts from service special, getting a lower price than what I originally thought. More

I had a great experience. I would highly recommended them for anyone looking for service done to their car. I would highly recommended them for anyone looking for service done to their car. More

Very good. Service desk agent took reasonable steps to avoid unnecessary charges by recommending a simple mechanical check on a sensor light problem which turn Service desk agent took reasonable steps to avoid unnecessary charges by recommending a simple mechanical check on a sensor light problem which turned out sufficient to fix the problem without the cost of a full diagnostic. More

so far so good they tried unsuccessfully to discover a leak now we will wait for next rainstorm leak now we will wait for next rainstorm More

Albany Subaru Service is the best. Have worked with them over 10 years. Two years ago we moved to Carmel, so have moved our service needs to Cypress Coast Subaru. On a trip to the Bay Have worked with them over 10 years. Two years ago we moved to Carmel, so have moved our service needs to Cypress Coast Subaru. On a trip to the Bay Area this past week, our "check engine" light came on. I called and Jay Parafina was very responsive and worked me into the very full schedule. The car was ready to go the next day. Thanks you for your continuing great work! And special thanks to Jay. More

Express service was great. Very well run service department. Service advisor took time to review results with me. Very well run service department. Service advisor took time to review results with me. More

Very happy w Gile White and Service Dept. Great hrs, ride back home, and reliability Great hrs, ride back home, and reliability More

I think this is my second survey. I was so disappointed in the customer service. It shouldn't be so hard. I received a mailer for a service but forgot to bring it when I brought in m I was so disappointed in the customer service. It shouldn't be so hard. I received a mailer for a service but forgot to bring it when I brought in my car. I asked if I brought it when I picked up the car I was told "no", the mailer was for used cars only. I had to drive home, to pick up the mailer. It was indeed for service and it was honored, but to say I was annoyed is an understatement. I take my car to the dealership because it is convenient, and put up with what is often- not always - attitude. That said, the car runs well. More

Torii was very friendly and helpful. She took the time to recommend the best service for my mileage/time and was just overall very pleasant to chat with. She proactively let me know that She took the time to recommend the best service for my mileage/time and was just overall very pleasant to chat with. She proactively let me know that my prepaid maintenance plan was expiring soon and how to make the most of it. More