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All American Chrysler Jeep Dodge Ram of Odessa - Service Center

Odessa, TX

4.3
1,082 Reviews
Call Service Center (432) 653-4898

1,082 Reviews of All American Chrysler Jeep Dodge Ram of Odessa - Service Center

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January 28, 2023

Myra Vega in service department, went above and beyond for me, with customer satisfaction. Made my whole experience there wonderful. Dealership clean, very well organized, and people are great. Thank yo More

by rr249187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ortega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myra Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you so much for your kind words! We appreciate your business and look forward to the next time we can help you! Have a great day!

January 28, 2023

I would not recommend taking your vehicle to get serviced there took over 2 months to get mine back. More

by jannette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walker 3 stars
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Jan 30, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Please reach out to us at (432) 580-2500 so we can understand what happened. We look forward to hearing from you.

January 27, 2023

Everyone was great. Getting back into a Charger has been my desire for two years. All American Chrysler Jeep Dodge Ram of Odessa made it happen! More

by LTHORNTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Mandell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Thank you so much for your kind words! We appreciate your business and look forward to the next time we can help you! Have a great day!

January 25, 2023

My dodge has been there since Dec 4th for a transmission replacement. Parts finally orders and arrived on the 4th of Jan. Now we have been waiting ever since for the repair. Was told it was in the bay on mo More

by credmann15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Issue is with the tech not service advisors
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Jan 26, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We're sorry to hear your experience with us was less than amazing. Please reach out to us at (432) 580-2500 so we can understand what happened and how we can improve. We look forward to hearing from you.

Feb 04, 2023 -

credmann15 responded

I have already tried this and nothing. I have been up there / called up there every single day, and i keep getting told lies and given the run around. I have even had a conversation with the service manager Jose that laughed at me, dismissed my issues as the customer, and defended his staff making false promises and giving us lies. At this point I have escalated this to Lithia and currently pending a call with a District/Regional manager over Lithia to return my call. These interactions have all been recorded and will be submitted to Lithia. In addition, I have reviewed all your social media pages, and public facing review sites. I have contacted the local news agencies around the area and submitted my records as well since this has clearly been going on a while considering all negative reviews for the past few years have been related to service. Lastly, I have posted on social media to find others willing to submit a consumer complaint against your location to the Attorney General. I have been ran over long enough by your dealership and this is not fair to treat a customer this way. No one at your location can be honest or provide any true resolution to this situation you have caused.

January 20, 2023

Great and friendly costumer service the service was as we expected and ready the same day More

by Alejandro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Etherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myra Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Padilla, Emily Reddell
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Jan 24, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate the lovely feedback of All American Chrysler Jeep Dodge Ram of Odessa. Thank you and have a great day!

January 20, 2023

Jonathan and Jose made sure I was taken care of. I brought my truck in for transmission service. The Thec spotted a rear seal leak. I’m glad he did I was planning to go to California the next day. I More

by leftlaneexpress
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Etherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know techs name but he gets 5 star also.
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Jan 24, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate the lovely feedback of All American Chrysler Jeep Dodge Ram of Odessa. Thank you and have a great day!

January 19, 2023

Myra in service is super nice, and does exceptional taking care of my trucks service needs. Jose the service manager always makes sure that i have been taken care of, walks me to my truck and goes ove More

by gilbertramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myra Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samuel Armour
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Jan 19, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate your kind feedback of All American Chrysler Jeep Dodge Ram of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

January 19, 2023

Customer service is the worst including Midland store. Will never buy another dodge.. All your workers sitting on there xxx not helping customers!!! More

by dsanchez320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Tejada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Etherton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Myra Vega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Padilla, Emily Reddell
Report | Print
Jan 20, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

Please reach out to us at (432) 580-2500 so we can understand more about what happened. We look forward to hearing from you.

Jan 20, 2023 -

dsanchez320 responded

After 5months of waiting on a manger from Midland dodge dealership to call back, they tell us they can’t do it. I call a 1800 number and refer us to Odessa and wait a couple of weeks for a response that they have some one that can do it. I go yo pick up car and has dents on the roof fender, and a door has a deep scratch and dent. Leave it there to get dentless repair, but only fix the roof and refused to fix the other dents and scratches. I paid $85K for this car and now looks like a piñata leaving your dealership.

January 17, 2023

Service people were friendly and got my oil changes in a timely manner would recommend More

by cudarex2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Etherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate your kind feedback of All American Chrysler Jeep Dodge Ram of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

January 17, 2023

I have never had bad service at All American of Odessa. Staff is always curtious, and they get my car out fast. More

by MOMMYROO_78
Recommend Dealer
Yes
Employees Worked With
Jose Tejada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Etherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myra Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Norma Padilla, Emily Reddell
Report | Print
Jan 20, 2023 -

All American Chrysler Jeep Dodge Ram of Odessa responded

We appreciate your kind feedback of All American Chrysler Jeep Dodge Ram of Odessa and thank you for taking the time to leave us a review. Please do not hesitate to visit us again soon! Have a great day and thanks again.

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