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All American Chrysler Jeep Dodge Ram of Odessa - Service Center
Odessa, TX
1,082 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,082 Reviews of All American Chrysler Jeep Dodge Ram of Odessa - Service Center
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Verified Customer
January 23, 2020
Lack of Communication & fllow up My New truck ( which I did not buy there ) suddenly started acting funny in the transmission, I call the service department to see if I could get my t My New truck ( which I did not buy there ) suddenly started acting funny in the transmission, I call the service department to see if I could get my truck looked at and then repaired. The service advisor that I spoke to informed me that it would be 3 to 4 days before it could be looked at. I dropped off the truck and had to rent transportation from the dealership. I called to check on my truck 3 days after dropping it off, the service advisor explained that the technician had looked at it and my transmission needed to be replaced or rebuilt. She was going to check on parts. From that point on every time I called, I spoke to a couple different service advisors, each one said they would go see what the status was and call me back and never did or would. So I wait a day and call back and the same thing would happen again and again. So after several attempts with emails and phone calls, I finally call costumer service to try to get some answers on the repairs on my truck. A call was also made to the GM to try to get some answers. Surprisingly with in an hour of the call to the Asst. GM I got word that my truck would be ready the next day. 2 weeks of no word, then a call to costumer service and the Asst. GM, and it was suddenly repaired. Its a Ram product so it shouldn't matter where service work is done !! I have been a Ram owner sense 2007 and have purchased 6 Ram truck in that time frame. That should be worth something to you all and the brand !! It should matter which dealership I purchase from, its still a Ram !! More
by kellyejohnson1961
Employees Worked With
Alisia and Ryan
January 23, 2020
My service assistant Myra has been great has kept me updated on every detail really nice I would definitely go back any time that I need anything serviced on my car will definitely recommend to all my f updated on every detail really nice I would definitely go back any time that I need anything serviced on my car will definitely recommend to all my friends and family and anyone who may have trouble with there vehicle thank you so much for your hard work and most of all thank you for being humble and nice it’s a rarity to find people who go out of there way for the customer. More
by XAVIER.CHAVIRA
Employees Worked With
Other Employees :
Norma Padilla, Emily Reddell
January 23, 2020
Always very helpful and get the job done when we have to bring our vehicles in for oil changes and recalls or anything else that is needed. bring our vehicles in for oil changes and recalls or anything else that is needed. More
by MHAYNES_67
Employees Worked With
Other Employees :
Norma Padilla, Emily Reddell
January 17, 2020
Replacement Key I felt that I got overcharge for the service I received. I will let everyone I know about my experience. Luis Flores 432 653 9120 I felt that I got overcharge for the service I received. I will let everyone I know about my experience. Luis Flores 432 653 9120 More
by luis.flores
Employees Worked With
January 16, 2020
Courteous staff and quick with services. Regina was friendly, and fast with setting me up with a shuttle. Faustino was an excellent and respectable driver as well. friendly, and fast with setting me up with a shuttle. Faustino was an excellent and respectable driver as well. More
by DJG_33
Employees Worked With
Regina, Faustino
January 14, 2020
Yes I would highly recommend this dealership because I am the first time car buyer, the staff help me get into a new car thank you the first time car buyer, the staff help me get into a new car thank you More
by LEMCOOLBETH
December 30, 2019
Fast! Oil change and tire rotation done within an hour. Always get your car in and done by the time they tell you or even quicker! Oil change and tire rotation done within an hour. Always get your car in and done by the time they tell you or even quicker! More
by MARIAH-JEANETTE
Employees Worked With
December 23, 2019
Service Came in for a state inspection and Regina Mancha did an awesome job. Recommend Regina Mancha as a service advisor. She was attentive and friendly. Came in for a state inspection and Regina Mancha did an awesome job. Recommend Regina Mancha as a service advisor. She was attentive and friendly. More
by martin Levang
Employees Worked With
Regina Mancha
December 20, 2019
Great service Using the app for making appointment is great. I did get on my time and greeted with a smile. Emily touch base on the service that was going to happen Using the app for making appointment is great. I did get on my time and greeted with a smile. Emily touch base on the service that was going to happen to my ram. Great service great people. More
by bluetweety1976
Employees Worked With
Emily Reddell
