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Anderson Toyota Lexus
Loves Park, IL
2,194 Reviews
Anderson Toyota and Lexus of Rockford are part of the Anderson Automotive Group which has been serving the Rockford IL area for over 50 years. Our goal is to do everything possible to provide our customers with the best products and services at all times, while treating every client with the respect they deserve.
Our dealership is located on the corner of Riverside and Perryville in Loves Park IL, conveniently near I-90. We provide our customers with state-of-the-art diagnostic equipment in both our Lexus and Toyota service departments, free WiFi, a children's area, and the best new and used car selection in the area.
You'll also find amenities such as a one of a kind dog park (we're pet friendly!), and an outdoor fountain and lounge area. The majority of our employees have been with the dealership for many years, giving you the same familiar friendly faces to come back to for service and sales.
Our entire staff is completely committed to your satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,194 reviews
July 27, 2018
Treat women as you treat men I was turned off almost immediately when I arrived at the service bay. I was called out to the bay after I had put my materials down at a table and f I was turned off almost immediately when I arrived at the service bay. I was called out to the bay after I had put my materials down at a table and filled a cup with coffee. Once at the car, the service advisor, Greg, pointed out that the light switch was down when I arrived, causing the lights to be dim. I protested that I know how to move the dial to make the lights brighter, and that I had done that during the several days that the lights had caused me problems. Then he put the headlights on and showed that the lights dimmed. I assumed he was telling me not to drive with the headlights on during the day. I told him I always drive with the headlights on. My inference was that he was not listening to me. Understand that I came into the service bay with a negative attitude. I have had bad experiences will all car dealers in my 69 years. I don't come to a dealer for service unless I can't get it somewhere else. In this case, I inferred the problem with my front turn signals was caused by the replacement of the front headlights--a recall situation. I find that dealership service personnel discount whatever women say. I take offense at that treatment. That made me defensive when called out to the service bay. It didn't help that, when I returned to the waiting area, one of your employees had thrown out my coffee. When service was finished with my car, Greg told me that there was nothing wrong with my dashboard lights. That really set me off. I'd been frustrated by the problem for 4 days and I couldn't accept that there was nothing wrong with it. I became adamant that I would not leave until the problem was evident and fixed; I would not make a second trip for this problem. I suggested a serviceman drive the car. Eventually, Greg took me out to drive with, I think, Vince, a service technician. He was very nice and asked me how the car was acting up. After a short time, he put the headlights on, which caused the dash to dim. I was happy that he had been able to duplicate my problem. Then he explained the "lock" position what would prevent the dash dimming when the headlights were on. That was what I had not done in my adjustments to the light wheel; it needed to be pushed past the detent to the locked position. Vince was able to convince me that I could fix the problem myself, without triggering my defensiveness. I left happy with the service. In conclusion, the dealership will always have a threshold to overcome with me; I expect my comments to be ignored and I expect to have to fight for what I want. I'm not an easy customer to deal with. I think your service people need to treat women very carefully. More
by Frustrated
Employees Worked With
Vince Elias, Greg Langley
July 25, 2018
Love my Corolla! Ryan is awesome!!!!great service trustworthy and patient. I will recommend Ryan to anyone that is looking to purchase a vehicle. Ben In finance was al Ryan is awesome!!!!great service trustworthy and patient. I will recommend Ryan to anyone that is looking to purchase a vehicle. Ben In finance was also great. The little guy was also friendly. More
by Olga
July 19, 2018
Excellent service Eric did a great job taking care of my car. It has 223k so there were a couple minor items that needed to be taken care of, and Eric went above and be Eric did a great job taking care of my car. It has 223k so there were a couple minor items that needed to be taken care of, and Eric went above and beyond in getting them fixed in a timely manner. More
by Rockfordpeaches
Employees Worked With
Eric Hoffman
July 18, 2018
Ryan Svatos found another great car! Last year Ryan found a great car for our daughter. We came back and asked him to find a car for our son and he found another amazing car for him. I re Last year Ryan found a great car for our daughter. We came back and asked him to find a car for our son and he found another amazing car for him. I recommend Ryan to anyone looking for a car. He truly finds the best cars. He listens to what you want and finds something he would recommend for his family. Tony found us a great rate for the loan too. More
by Kmiller
July 17, 2018
Thank you! Thank you so much to the Anderson Family! Your service was beyond amazing! In addition, the way you made my children feel was definitely an added bonu Thank you so much to the Anderson Family! Your service was beyond amazing! In addition, the way you made my children feel was definitely an added bonus!! Loving our first Toyota already!! More
by J&G
Employees Worked With
Dusty Oleson, Tony Signorella
July 17, 2018
Service Dept I visited the Service Dept at Lexus on July 13 as the casing containing the innards of my key fob broke (although I still had the inside component). I visited the Service Dept at Lexus on July 13 as the casing containing the innards of my key fob broke (although I still had the inside component). Eric and Debbie went above and beyond to obtain a key fob they had in and replaced in about 20 minutes at no charge. I was beyond pleased and would recommend Eric and Debbie to anyone! Thanks again! Diane Benson More
by Diane
Employees Worked With
Debbie, Eric Hoffman
July 17, 2018
A great Find I stopped in Loves Park after locating a Toyota dealership there through a web search from my nearby motel. I turned out to be a fortuitous find! I I stopped in Loves Park after locating a Toyota dealership there through a web search from my nearby motel. I turned out to be a fortuitous find! I needed the required 40,000 mile service to be accomplished and my odometer rolled over to that number near Loves Park. The service adviser, Greg Langley, was friendly and very helpful. He quickly scheduled the work to be done which included an oil change and tire rotation. He also recommended a new procedure Toyota developed to clean the cabin air system besides just replacing the air filter. That turned out well. There was a perfume smell for a few minutes while driving the car but that quickly disappeared but the previous funky odor was gone. All of this took about an hour and was hardly a delay in my trip. It was well worth the stop as making this service interval and getting the work competently was a load of my mind. Thank you Anderson Toyota! More
by Carsoni
Employees Worked With
Greg Langley
July 13, 2018
2015 Lexus RX350 This was by far the best vehicle purchasing experience I’ve ever had, and I have purchased many cars. Steve Anderson showed the right amount of guida This was by far the best vehicle purchasing experience I’ve ever had, and I have purchased many cars. Steve Anderson showed the right amount of guidance without being pushy at all, and that was greatly appreciated! I would highly recommend him for any purchase ! The same can be said for Tony Signorella. He explained what my options were for additional packages to purchase, without making me feel rushed or pushed into buying something Manager Mike was also very nice and friendly with out making me feel pressured. He made sure to come over several times during my two visits to make sure everything was going smoothly More
by JillPed
July 12, 2018
Great experience Terrific, love my new Rav 4. Mo was Awesome, professional knowledgeable and funny. Tony was my Financial person. Very professional, answered all my Terrific, love my new Rav 4. Mo was Awesome, professional knowledgeable and funny. Tony was my Financial person. Very professional, answered all my questions, very personal Great experience More
by Happy Customer
Employees Worked With
Mo Ongena, Tony Signorella
July 12, 2018
Personal Touch Steve Anderson is first-rate. Personable, down-to-earth, accessible and patient. He's a problem solver and an excellent communicator. He's the guy Steve Anderson is first-rate. Personable, down-to-earth, accessible and patient. He's a problem solver and an excellent communicator. He's the guy you want. I bought my first Lexus from Mike Sartino ~20 years ago. Although he has risen to an administrative role, he remained involved in my recent purchase, always helpful. Ben Bleed welcomed my request to meet with him many days before the delivery of the car, allowing me to review warranty/add-on options and do some research before making decisions. More
by Arnie R.
