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3,723 Reviews of Andrew Toyota - Service Center
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March 29, 2015
Duane is the best I have been taking my Camry to this dealership for the last 2 years. They always get my repairs and maintenance done in a timely manner. I especially I have been taking my Camry to this dealership for the last 2 years. They always get my repairs and maintenance done in a timely manner. I especially like dealing with the service manager Duane. He truly cares about every one of his customers. He's also a blast to chat with. More
by CamryDude
Helpful March 24, 2015
Willie rocks Husband and I have been going to this dealership for many many years - have purchased our last Toyota from Andrew and hope to be getting a newer vehic Husband and I have been going to this dealership for many many years - have purchased our last Toyota from Andrew and hope to be getting a newer vehicle soon. One of the reasons we like this dealership so much is because of Willie in service. He is exceptional, knows what needs to be done, what can wait, what should not wait to be fixed and gives estimates that are right on. I appreciate his expertise, thoroughness and friendliness. Goes above and beyond each time. Thank you Willie! More
by Ziggy
Employees Worked With
March 19, 2015
Andrew Toyota-Scion Stands Head and Shoulders Above All ! I bought my first car in 1966 from East Side Chevrolet (now defunct) as are many of the other dealers that I purchased cars from in the last 49 years I bought my first car in 1966 from East Side Chevrolet (now defunct) as are many of the other dealers that I purchased cars from in the last 49 years (i.e. Rank & Son). My last purchase a 2003 Toyota Echo has been serviced by them since I purchased it brand new in 2002 . Their service has been so good that my Echo runs as good as the first day I drove it off their lot. Although I would love to buy a new Toyota, I find it almost wasteful to give up a perfectly good running car that has served me well for 14 Whitefish Bay winters ( cooler & more snow by the lake ) ! Their service area is so accomadating and comfortable that I always wait for my car rather than partake of their free shuttle service. They have free soft drinks and gourmet coffee while you wait. My next new Toyota will definitely be from Andrew Toyota. Although, it may be another 14 years before I need one. More
by Apostle
Employees Worked With
Other Employees :
Marie & Katelyn
March 07, 2015
After what my Truck has been through, we LOVE ANDREW! LBVS:) I always trust that Allen and all the technicians at Andrew will take very good care of my 2003 Toyota Sequoia. I recently made the mistake of going s I always trust that Allen and all the technicians at Andrew will take very good care of my 2003 Toyota Sequoia. I recently made the mistake of going somewhere else to have my vehicle serviced because it was "convenient" and I will NEVER do that again. I truly appreciate the care and service Andrew provides from the shuttle service, loaner vehicles, complimentary refreshments, to the car wash and chocolate chip cookies left in my vehicle when I pick it up (my kids love them). Keep up the good work and great customer service, I recommend Andrew to all my friends and family. More
by Tonya S
Employees Worked With
March 05, 2015
oil change I always use Andrew for any work on my 2009 Forerunner. I've known Alan Goode for over 25 years. He and the entire Service staff are the best!! I love I always use Andrew for any work on my 2009 Forerunner. I've known Alan Goode for over 25 years. He and the entire Service staff are the best!! I love my Toyota and will buy another. It will be from Andrew. Thank you, Jim Hlavacek More
by jim
February 14, 2015
Absolutely the best--all around, hands down We have leased many Toyotas from Andrew Toyota and based on our experiences, we wouldn't think of going anywhere else. Our sales person, Mark Doedens We have leased many Toyotas from Andrew Toyota and based on our experiences, we wouldn't think of going anywhere else. Our sales person, Mark Doedens sold us on his knowledge of the vehicle, and his patience in making sure we understood all the features was appreciated. He even called me a year later and remembered my birthday! The service department is fabulous. I can't think of one criticism. Highly recommended. Also, with all of our Toyotas, we have NEVER once needed to bring our vehicle in for anything other than routine service. I love my Highlander! More
by toyota
Employees Worked With
Other Employees :
Charles and James, who gave me rides. Both so interesting and pleasant., Mark Doedens
June 29, 2014
Was disappointed but pleased with the outcome! We purchased a used 2009 Toyota Venza only 8 months ago and brought it to the Andrews Toyota Dealership (which is the same place we purchased the vehi We purchased a used 2009 Toyota Venza only 8 months ago and brought it to the Andrews Toyota Dealership (which is the same place we purchased the vehicle) for a tire rotation. We then get a call that the wheel bearings in the front need to be replaced and will cost us $1500.00!!! WHAT...are you kidding me!!! Now by all means I am no Mechanic. But I've done some research and it my understanding that this is not something that "just happens"...that wheel bearings are meant to last the lifetime of the car. Now I'm not an unrealistic, I get that the car was used and it is a 2009 so yes it has years of wear and tare. But I also know that within the 8 months that I've owned it I was driving to work and back only...no long trips or beating on my car. So I find it very hard to believe that when this car was sold to me that these Mechanics didn't see this coming as a potential problem in the near future and maybe didn't want to fix it but sell it "as is" and leave it for the next owners problem and expense. We expressed how we feel to this dealership and pointed out the fact that we've only had this car for 8 months and all they are willing to do is take $100.00 off (which is a coupon they offer anyone who spends over $1000.00) and gave us a 1-800 number to call as there is nothing else they can do for us. So we play nice and call this 1-800 number and tell our story and were told that again there is nothing they can do but if it happens on the "new" parts that they will pay for any replacements needed. Really?? Wouldn't those parts come with a warranty anyways?? So your really trying to make it sound like you doing something for us but your not! Why don't you pay half my bill seeing as it was clearly sold to me this way. I'm disgusted and disappointed that the only thing this dealership can say in defense is that "technically " we bought is "as is" and question us why we didn't buy an extended warranty! Will never purchase a car from this place again! So thank you Toyota Andrews for nothing!!!! UPDATE 07/08/2014 The dealership further reviewed out situation and decided to take off close to $500 off our bill! Very please with the outcome and car is running like new!! :) More
by aschultz99
Employees Worked With
Service Center
June 17, 2014
Outstanding Service I recently purchased a 2013 RAV4 from a Chicago dealership, but live in Milwaukee, Wisconsin. I purcahsed my vehicle in Chicago as a favor to a good I recently purchased a 2013 RAV4 from a Chicago dealership, but live in Milwaukee, Wisconsin. I purcahsed my vehicle in Chicago as a favor to a good friend, as the Chicago dealership's owner was a college roomate who assured me I was getting an "outstanding deal" because of his friendship with my friend as well as the fact I put 90% of the purchase price in cash. While I still believe I got a "good" deal from "the roomate's dealership," I couldn't help noticing the BASE STICKER PRICE of a 2013 RAV4 here in Andrew's Toyota dealership was lower than the supposedly "outstanding deal" I received in Chicago despite all of the realtive advantages I enjoyed as a new vehicle purchaser (I noticed this "pricing anamoly" while waiting to have my vehicle serviced here at Andrew Toyota). Andrew's Toyota Dealership also priced its similarly equipped RAV4 a significantly lower than the other 4 Toyota Dealers visited here in Milwaukee as I compared and test drove various Toyotas and RAV4 models prior to purhasing mine in Chicago, and from what I've seen while looking a t the new Toyota models at Andrews during my servicings, Andrew's salespeople are far more curteous and knowledgeable that those I dealt with at all the other dealerships. While I now regret not making my initial purchase here at Andrew Toyota, I'm just grateful I chose it to service my RAV4 here after canvassing a number of my friends, who ALL recommended Andrew Toyota's service department. While I previously owned an Acura 3.2 TL and received exceAcurallent service at a top-notch Acura delaership here in Milwaukee (Acura of Brookfield), the service I've received from Allen Good here at Andrew Toyota is THE BEST I've ever received at any other m a servicing center (I'm 52 years old and have owned and have now owned 4 different new vehicles purchased and serviced at other dealers and service centers since I was 16). Allen is obviously a skilled, experienced and knowledgeable about servicing my RAV4, but what differentiates him from everyone I've worked with over the years is his always pleasant demeanor (I'm not sure what they fill the water cooler with out on the service floor, but I'd imagine Prozac or similarsubstance is among its ingredients), the fact he goes out of is way regardless of how busy he is to explain what every servicing entails, as well as teaching me more about the various features I had no idea my RAV4 is equipped with and helped me testout of "auto servicing and scheduling 101" without me even noticing he was doing so. In sum, I'm now an Andrew Toyota client for life and will buy and have every new car I purchase here serviced by Allen. In case you were wondering whether I'm an aquaintance of Allen's or other incetive to write such a detailed endorsement of him, I don't...my name is Mark Dooley and you can call me at 262.909.7691 to discuss this review or answer any other questions you might have about Andrew Toyota and/or Allen and the other great employyes I've met here. I'll also share with you the fact I'm a Parkinson's patient and never learned to type correctly, so hunting and pecking out this review is, in and of itself, a pretty reliable gauge of at least one Andrew Toyota client's impression of this dealership and its personnel. More
by MarkDooley
Employees Worked With
Other Employees :
Mary and Sherry (at the front desk) and Peter Klein (management)
December 28, 2013
Allen consistently goes above and beyond in service and follow through. His patience and concern is genuine. His follow through to customer satisfaction is superb as well. follow through. His patience and concern is genuine. His follow through to customer satisfaction is superb as well. More
by ralphrinaldi
May 31, 2013
Always good, reliable service I can trust. With a Highlander Hybrid, I wouldn't trust anyone else. I purchased this car from Andrew-Toyota and this the BEST car I have ever owned. Highlander Hybrid, I wouldn't trust anyone else. I purchased this car from Andrew-Toyota and this the BEST car I have ever owned. More
by Candiberger
