Annapolis Subaru

Salesman was polite and professional, had everything prepared when we showed up. Sale was efficient. prepared when we showed up. Sale was efficient. More

Best dealership experience I've ever had I was searching for a car for about two months. I was looking at all sorts of sports cars, mainly looking at Corvettes, Camaros, and eventually settled on looking at for a car for about two months. I was looking at all sorts of sports cars, mainly looking at Corvettes, Camaros, and eventually settled on looking at mustangs. Through the entire process though, no dealership was as easy to deal with as they were. The two weeks leading up to me purchasing my Mustang from them, a vast majority of the dealerships wouldn’t even negotiate or even tell me the out the door pricing with me unless I went into their dealership. Considering that I was looking at almost every car in a 100 mile range of me, that wasn’t going to work. On top of that, the ones that did talk to me about pricing, were way too expensive for what they were asking compared to the rest of the market. Eventually, I found Christopher Espinoza on Facebook marketplace, and like I was doing to everyone else, I sent him a message. However, unlike everybody else that I messaged, He responded quick, and was extremely easy to work with. I asked what the out the door price was, and instead of insisting that I come into the dealership, or that I put down a deposit, or schedule a test drive beforehand, he just gave me the full pricing breakdown As soon as he came in the next day. I forgot to mention by the way, I was messaging him after hours, and he was still giving me incredible customer service as if I was the only one in the dealership. We were able to negotiate a price beforehand, and it was not difficult at all. On top of that, they even were willing to hold the car for me, as I wouldn’t be able to be in for another week. When I arrived at the dealership, they had the car ready for me to do a test drive, and he was extremely welcoming. At no point during the process did I feel uncomfortable, and despite the fact that I had to take a 40 minute metro ride, and then a 20 minute Uber there, I felt the trip was entirely worth it. I now have a car that I love, and I cannot express how easy and welcoming everyone was. In addition, some of the minor flaws on the car had been fixed before I had arrived (small tears on the leather seats were fixed, and the car was nicely washed), and it was in ever better condition than the website photos showed. As for dealing with financing, I had a been preapproved from my bank, but Marissa Leach helped me fill out the check, and walked me through the whole process for all the forms I needed to sign. As I was coming from Virginia to Maryland, I had to deal with all of the out-of-state paperwork, but she made that super easy, and at no point during the process that I feel overwhelmed, or like I was missing something. If I ever hear someone mention that they’re looking at Subarus, or even a used card all, I will 100% be referring them to Annapolis Subaru, even though they are an hour drive away from me, they are still 100% worth it. More

The entire staff was friendly, energetic, and knowledgeable. We felt welcome from the start. This is my first Subaru, but it won't be my last. knowledgeable. We felt welcome from the start. This is my first Subaru, but it won't be my last. More

Great service by entire staff. Highly recommend. James was great salesman and efficiently and quickly processed my deal. Thank you. Highly recommend. James was great salesman and efficiently and quickly processed my deal. Thank you. More

Everyone with whom I interacted with was professional, friendly and knowledgeable. Elle was excellent in sales, as was Marissa was in finance. I am also looking forward to my appt with Camille. Thank you friendly and knowledgeable. Elle was excellent in sales, as was Marissa was in finance. I am also looking forward to my appt with Camille. Thank you for making this process so easy More

We leased a Subaru in Colorado & found that team in Colorado was much more prepared for us when we came to finish the purchase as they had all the paperwork ready for us to sign.. We did the same appr Colorado was much more prepared for us when we came to finish the purchase as they had all the paperwork ready for us to sign.. We did the same approach with the Annapolis dealership where we made an appointment the next day to come into sign the lease paperwork. The difference was it took them over 1.5 hours before they even started the paperwork for us to sign. I found that a bit frustrating and not the great customer service we received in Colorado. More

Everyone was pleasant and Susan Was excellent! We weren't pushed and were given the bottom line quickly and efficiently which was refreshing. Would definitely use Subaru again! Thanks Susan We weren't pushed and were given the bottom line quickly and efficiently which was refreshing. Would definitely use Subaru again! Thanks Susan More

Excellent communication. All questions patiently answered and details clarified. Pricing was competitive and very realistic All questions patiently answered and details clarified. Pricing was competitive and very realistic More

Annapolis Subaru didn’t hound me and let me do what I needed to do to purchase a car for my son. I HATE when salespeople hover and follow you everywhere to make small talk. Just leave me alone and if I n needed to do to purchase a car for my son. I HATE when salespeople hover and follow you everywhere to make small talk. Just leave me alone and if I need something, I’ll come to you, I promise. Michele and the Subaru team didn’t do any of that!!! So, thank you very very much. It’s usually a long day buying a car, this wasn’t bad at all. Again, thank you. We will definitely be back in the future. More

Helen and Annapolis Subaru made this experience so easy and enjoyable! I'm so glad we came here and have joined the Subaru family! and enjoyable! I'm so glad we came here and have joined the Subaru family! More