Antwerpen Hyundai Catonsville

The staff was friendly enough but the experience overall wasn't great. I hate car buying and now I remember why. Before the sale was final, I made mention of a minor issue I noticed with the vehicle's dome wasn't great. I hate car buying and now I remember why. Before the sale was final, I made mention of a minor issue I noticed with the vehicle's dome light not fully operating. I was initially told it would be covered under my 30-day warranty by my salesman. However, the sales manager came back and said that it would not be covered. He stated this is what you get with a used car. I actually started to get up and walk away from the deal at that moment but opted not to. I didn't feel very valued as a customer after that and all at once remembered why I hate the entire car buying experience. I would never come back to this dealership or recommend them to anyone else looking for a car. Being in the customer service industry, I feel that it's the little things that make the experience go far and this was not done in my case. On top of the dome light, no one ever shared the basic vehicle operating information. I walked away not knowing how to open the gas tank or the trunk. They could have easily offered to fix the light but instead pretty much told me to take it or leave it. As I mentioned, most of the staff was friendly enough which is what you expect when someone is trying to make a deal but that moment of basically being told that you aren't an important customer because you are buying a used car put a bad taste in my mouth. I feel that if I purchased new they would have fixed the issue reported. Yessica was fast and friendly and offered a variety of options for my purchase. My sales guy did take a look at the issue I mentioned which I appreciate. He didn't do much outside of that. They took the car to be cleaned, but I later found food and dirt in between the seats. I guess this too is what you get when purchasing a used car. Overall the experience was meh. Wouldn't go back unless I was forced to. Their follow-up in the service department sucks too. I guess that's what you get when buying anything other than a new Hyundai here. I drove an hour to this place because they had the vehicle I wanted and the reviews I read were quite positive. I am glad those customers had a great experience but I, unfortunately, did not. What would have made the experience better would have been a better explanation about the vehicle. Google is a great tool but they aren't being paid for my purchase. The cleanliness issue of the car is important, especially as we get through a pandemic. Seeing old food and dust that holds germs did not make my drive home comfortable. It would have also been great to receive some consideration about the dome light instead of making me feel like the used car purchase I was making was a mistake. More

Very pleased with the attention to detail and professionalism given by Mr Joel Williamsin, Sr. His persistent but pleasant marketing demeanor+ convinced me that this deal was the true one for me. professionalism given by Mr Joel Williamsin, Sr. His persistent but pleasant marketing demeanor+ convinced me that this deal was the true one for me. More

Amazing Service from start to finish. I got to the dealership, and was greeted with wonderful smiles and pleasant energy. Once I was directed to my Auto Consultant Ms. Linda Chandler the process with dealership, and was greeted with wonderful smiles and pleasant energy. Once I was directed to my Auto Consultant Ms. Linda Chandler the process with her was so smooth. She worked me and got me a deal before the closing time! So pleased with her service and will definitely be referring friends and family!!! More

EVERYTHING WAS GREAT! My service advisor, the guys in parts, and my tech Mike M....All were very helpful and efficient. I'll be back. parts, and my tech Mike M....All were very helpful and efficient. I'll be back. More

They’re trying to fix a problem and I appreciate it. This has been a on going issue and while it is frustrating I do feel they’re a being diligent in fixing the problem. has been a on going issue and while it is frustrating I do feel they’re a being diligent in fixing the problem. More

The process was easy and streamlined. Corey helped me find what i was looking for. i am satisfied with my purchase and experience. I will refere friends and family to Corey find what i was looking for. i am satisfied with my purchase and experience. I will refere friends and family to Corey More

I,ve been dealing with Antwerpen for over 10 years. Both with purchasing, and having servicing my cars, lately left with mix feelings, but please with my last experience with purchasing, and having servicing my cars, lately left with mix feelings, but please with my last experience More

Great service and great personnel which is courteous, well knowledgeable in the work that they do. Timing of service was fast even though I had to get car towed well knowledgeable in the work that they do. Timing of service was fast even though I had to get car towed More

Everyone was pleasant, and very professional. My services were rendered in a timely fashion, and dicussed with me at completion. Would love a courtesy car wash. were rendered in a timely fashion, and dicussed with me at completion. Would love a courtesy car wash. More

Ma Linda made purchasing the 2018 Elantra such an easy and smooth purchase. Hands down one of the nicest and professional people I’ve met. She didn’t try to upsale me on any extra stuff I didn’t need. and smooth purchase. Hands down one of the nicest and professional people I’ve met. She didn’t try to upsale me on any extra stuff I didn’t need. More