Antwerpen Hyundai Catonsville

Another survey link= another opportunity to share my story. My story so far... I leased my new Palisade on Sept. 26. On October 1, it was in the shop because the engine light had come on. I receive story. My story so far... I leased my new Palisade on Sept. 26. On October 1, it was in the shop because the engine light had come on. I received it back on October 9. By October 16 it was back in the shop because the engine light came back on. To this date (November 2) it is STILL there, and there is no ETA on the arrival of the part from Korea. I have been told 3 different dates at this point and each one of those has come and gone with no explanation. In the meantime, I am in a loaner vehicle that is not even close to the quality of the Palisade, but I am expected to continue making payments on a car that I have driven for 10 days total since my "purchase." I have been contacted by different people who listen to my story, but offer no real solutions or take any actions to remedy the situation. One person even offered to "take me to dinner." Today I was told that "things like this happen." I am trying to stay positive and polite, but it is clear that customer service is not a high priority. Communication continues to be a MAJOR concern and as long as Hyundai sends me links to fill out these surveys, I will continue to share my horrible experience. More

My sales guy Joel was the best. Not only did he get me in a new car but he informed me of option like leasing verse buying no dealer have never gave them option he was friendly and pleasant and i plan on ref a new car but he informed me of option like leasing verse buying no dealer have never gave them option he was friendly and pleasant and i plan on referring him to other More

Tom was great to deal with. A very enjoyable experience product knowledge was too notch. Everyone was friendly and helpful. If I lived closer I would definitely use the dealer again. product knowledge was too notch. Everyone was friendly and helpful. If I lived closer I would definitely use the dealer again. More

I did even though the final day was very unpleasant. I've noticed that I was missing the k to the name Buick and I had a scratch on the mirror! I also believe I need a oil change already because the gas is g noticed that I was missing the k to the name Buick and I had a scratch on the mirror! I also believe I need a oil change already because the gas is going fast 🤔😩🤷‍♀️. Well, it is a nice truck and Linda was nice to have the first 2 days. And before I realized this in the light I did recommend. This is my second time purchasing from you. More

Miss Linda Chandler was amazing from start to finish. She got me the BEST deal and I'm more than happy with my purchase! Awesome got me the BEST deal and I'm more than happy with my purchase! Awesome More

Brought my vehicle in for its first service. There was also a recall and screw in the passenger rear tire. Waited over 2.5 hours only to be told I'd have to come back because the part wasn't in yet. They also a recall and screw in the passenger rear tire. Waited over 2.5 hours only to be told I'd have to come back because the part wasn't in yet. They wouldn't do the oil change until 6500 miles. Finally, they claimed there was no screw in the tire and I get home to find the screw still in the tire and tire pressure light on. I thought I could get good service considering I purchased my vehicle here. But I'll go to another dealership. More

Appreciate the salesman Mr. Stephan very knowledgeable and patience he works hard and you can tell he enjoys people Thank you very much good day and patience he works hard and you can tell he enjoys people Thank you very much good day More

Not able to give honest recommendation at this time. Minor service and recall notice so hard to give good opinion on service dept right now. Minor service and recall notice so hard to give good opinion on service dept right now. More

Dealing with them since 1997 and nothing but good service for years. Stephane Sy was outstanding in his customer service. Great service from every one for years. Stephane Sy was outstanding in his customer service. Great service from every one More

Greatly appreciate the outstanding service provided by Patty when the check engine light came on and I had to get it checked out and fixed. Patty when the check engine light came on and I had to get it checked out and fixed. More