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Antwerpen Hyundai Catonsville - Service Center

Baltimore, MD

3.6
1,218 Reviews

1,218 Reviews of Antwerpen Hyundai Catonsville - Service Center

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April 12, 2021

I have nothing to say at this time, so let get on with it. Let's continue this at another time. Have someone call me. More

by JBKENNEY555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Daniel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yessica Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Leonard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Mathes, Anastasia Marzec, Anthony Witherspoon, Stephan Sy
April 11, 2021

The Service Dept Pattie waited on me on April 6,2021.It The Service Dept Pattie waited on me on April 6,2021. It all stated out good. But Pattie quoted me a price.and never informed me that the price has c More

by CONWAYJ1823
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Linda Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph is very good he works in parts very good person that is the only reason I will come back because of him and Linda Chandler
Apr 06, 2021 -

Antwerpen Hyundai Catonsville responded

Hello Ms. Conway, We appreciate your comments and concerns about your service experience. I tried to conatace you by phone but could not reach you. I left a message to contact me to discuss and resolve all of your concerns. You are absolutely correct that your service advisor charged you $144.00 for your service. But she also understood that she had quoted you $72.00 and not $144.00. She quickly corrected this issue by creating you a new work order and your final bill was what you expected $72.00. You have been a loyal customer and we appreciate your business!

April 10, 2021

The persons at Antwerpen Hyundai Catonsville, Karen, Chris, Jay & Larry did a fantastic job getting my 2018 Hyundai Tucson back in tip top shape. Its like I’m driving in a brand new car again! Thank you More

by COACHDONTESAMUEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Daniel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Karen, Larry, Jay(sp), Chris Murray
April 06, 2021

Thanks so much to service manager, Chris, for assisting me with my issue. I’m very pleased with the response and willingness to help after rectify and issue following service for a recall. More

by NICHOLSONR45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
April 04, 2021

I have been a loyal customer of Antwerpen Hyundai on Baltimore National Pike since 1998. I have always received excellent customer service especially from Ms. Ms. Belinda Chandler - she is the absolute More

by dewms372
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Karen Smith, Ms. Lilly
April 03, 2021

As always the customer service is great. Lilly in the service department is great and helped me schedule my service and provided great customer service. More

by QTLESLIE1228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yessica Palacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2021

Everyone was nice and knowledgeable. It was super clean. And with covid going on still super easy to work with (scheduling my appointment online). I even had to call and still easy to contact. More

by charleenpoole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
April 03, 2021

I brought my vehicle 12/26/20; had to have the trunk on my 2018 repaired and given an appointment for 1/25/21. Had to take my vehicles back 3 times and the last time they had my truck for a month; always More

by Queenwj
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joel Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Cooper
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2021

I honestly wasn't expecting to get any repairs done, I was only getting a recall checked and a new gas cap. It seems as though all the other repairs was done and I was given a new gas cap, but I believe i More

by bellash2510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patricia
April 01, 2021

I was greeted as I entered the lot to have my car serviced . I felt like your company. Appreciated me as customer. I did not have to wait one young came up to my car Approached me with a professiona More

by Dr Patricia stewart. OW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I did not get the names of the two gentlemen on the lot. I believe the advisor was jaylin johnson i
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