Archer Volkswagen

1 star. Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year d Undisclosed policy wasted our morning and cost them a sale. Booked an appointment online for our 2012 Beetle, entering the make, model, and year during booking. The car was checked in normally. After a 20-minute wait, we were told the dealership has a policy against servicing vehicles over 10 years old unless purchased there, because it "costs them more money than they make on them." That policy is not written down anywhere. Not on the website, not during online booking, even after entering the vehicle year, not on the intake form, not at check-in. We only found out after showing up and going through check-in. They would not run diagnostics, which was the entire point of the visit. The manager was unhelpful and dismissive when asked about the lack of disclosure. We were actually close to being in the market for a new car and planned to use this appointment to help decide. Instead of a conversation about options or a trade-in, we got turned away and a clear message that our business wasn't wanted unless we'd bought the car there. Not exactly how you build customer loyalty. We won't be back for service or for a new car purchase. More

Every time I go there, they treat me like a rockstar. They’re always willing to go out of their way specially George that does a fantastic job. They’re always willing to go out of their way specially George that does a fantastic job. More

Ricardo and Claudia got me exactly what I wanted for the price that I needed! I didn’t have the best experience at a prior Volkswagen but they made up for it forsure! Thank you for the help. price that I needed! I didn’t have the best experience at a prior Volkswagen but they made up for it forsure! Thank you for the help. More

Normally have a ok experience. This time they mentioned everything that needed to be replaced except the picture of the NAIL that was in my tire . Disappointed that that was not This time they mentioned everything that needed to be replaced except the picture of the NAIL that was in my tire . Disappointed that that was not mentioned and I was able to drive off the lot with it . More

Jamaal Taylor is the best! ! No-nonsense, straightforward, and honest. I’d prefer to mend him over any salesman I’ve ever encountered. ! No-nonsense, straightforward, and honest. I’d prefer to mend him over any salesman I’ve ever encountered. More

I took my Atlas in for an oil change and the service was excellent, quick, and an overall easy process. excellent, quick, and an overall easy process. More

It is the best dealership I have ever used in Houston. Honest and good people. Honest and good people. More

Been here several times they go out of their way to be helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use arche helpful and complete service efficiently. We live in Louisiana but found archer while making trips to the cancer center. I will continue to use archer for servicing my vehicle. More

Another amazing service by Jin. He’s went beyond for customer service. Took great care of me! He’s went beyond for customer service. Took great care of me! More

Archer fully inspected and serviced the used VW Atlas vehicle, installed new brake discs/pads & new tires, replaced windshield & headlight, and added missing tools (lug wrench, towing exe) & floor matts. vehicle, installed new brake discs/pads & new tires, replaced windshield & headlight, and added missing tools (lug wrench, towing exe) & floor matts. Archer took care of all buyer’s observations before transferring the vehicle to the buyer. The Archer salesperson was outstanding. He was extremely helpful without pushing the buyer, probably my best experiences buying a used vehicle from a dealership. I would definitely go back there to buy another VW in the future. More