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Archer Volkswagen

Houston, TX

Overview
Employees
Reviews
Vehicles
4.6
469 Reviews
If you're looking for a dealership that knows what it's doing, swing by Archer Volkswagen. We've been in the business since our dealership was founded in 1956 by Robert P. Archer. We're still family-owned and operated, and you'll feel like family when you're here. Our mission is to get you the perfect Volkswagen for your needs and wants, for the best price possible.
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10400 Southwest Fwy

Houston, TX

77074

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Showing 469 reviews

January 14, 2026

Poor communication and work done on vehicles are not thorough. I m very disappointed. Car is making weird noises that were none existent prior to taking in for work. Car has scratches that were not pre More

by Disappointed VW owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ivan Wong
1.0
This rating includes all reviews, with more weight given to recent reviews.
George Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2026 -

Archer Volkswagen responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

January 14, 2026

Really good customer service and really helpful. It was fast in and out and the area really clean. More

by kadethra36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2026 -

Archer Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Archer Volkswagen.

January 13, 2026

Ivan is the best consultant at Archer Volkswagen and helped me a lot with my vehicle. More

by HELENAHUGHES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2026 -

Archer Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Archer Volkswagen.

January 12, 2026

Just bought a new Tiguan, super easy and no stress. The dealership took great care of me, answered all my questions and had me out the door in under two hours from start to finish. I can’t recommend More

by Brent
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Habib Benkirane
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 13, 2026 -

Archer Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 08, 2026

I received the best service and attention. Jin is a great service representative. I appreciate his hard work. More

by nelsy_martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jin Cai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2026 -

Archer Volkswagen responded

Thank you for choosing Archer Volkswagen. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 07, 2026

We were happy to get the tire puncture plugged and brakes flushed as part of scheduled maintenance. The needs maintenance code wasn't cleared so we have to make another trip. More

by RGIBBO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jin Cai
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2026 -

Archer Volkswagen responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 06, 2026

Exceptional customer service and quality of work. Great communication and provided updates on when work would be completed. More

by DONETHKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jin Cai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Wong
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2026 -

Archer Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Archer Volkswagen.

January 05, 2026

I have been a loyal customer for 30 plus years and I always had great service and customer care and will keep on being till I can't drive anymore!!! More

by lilianadicesare
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Terramiggi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamaal Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jin Cai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Archer Volkswagen responded

Thanks for your feedback on your recent visit to Archer Volkswagen. It's great to hear that we were able to assist you and that you had such a positive experience.

January 04, 2026

Jin was very good in listening to me and offered me great service. He offered his own jacket when I commented about being cold. He is very thoughtful as well as knowledgeable. I purchased my car at anothe More

by theresawooten0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jin Cai
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2026 -

Archer Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 03, 2026

If all my deals are gonna be like the last two I’ve done with Rico, I’ll keep coming back for years. Easy! More

by Ron F.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Terramiggi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2026 -

Archer Volkswagen responded

Thanks for sharing about your experience with Archer Volkswagen. We appreciate your business and hope to see you again soon!

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