Archer Volkswagen

It was excellent . Quick and easy. I just told them what I wanted and they were so helpful Quick and easy. I just told them what I wanted and they were so helpful More

Jin is very professional and timely. He catered to my disability while getting out and into my vehicle. He catered to my disability while getting out and into my vehicle. More

A bit pricey on some things, but very thorough. I'm happy I took my car here and will again. I'm happy I took my car here and will again. More

I brought my 2017 Golf R in a couple of months ago for a few issues that affected the drive ability of the car. Jin was my service provider who helped me through the process of diagnosing and fixing the pro few issues that affected the drive ability of the car. Jin was my service provider who helped me through the process of diagnosing and fixing the problem (s). Through it all, he was very polite, communicative and reasonable. I know very little about cars and he was very patient in his explanation of what the issues were and what needed to be done. He worked with me on the pricing which I really appreciated. I never felt like I was disrespected nor being taken advantage of because I was a female. For several years prior to this last visit, I was getting my service and maintenance done at a dealership that was 20 miles away because I didn’t care for the vibe I got at Archer (this was my second Golf that I got from Archer so I had been dealing with them for years prior). I think the only reason I kept coming back prior to taking my business elsewhere was because I had a good rapport with the service manager at the time. However, after he retired, I decided to go out of my way to get service from another VW dealership that was 30 minutes away despite Archer being 5 minutes from my house! But because my car had a major issue a couple of miles from Archer, I had it towed there for convenience sake. I’m just thankful that Jin was the one I dealt with because it made a difficult situation much more bearable. I will go back to Archer now on the strength of the service I got from Jin! I highly recommend him to anyone considering getting service from Archer VW. More

Ivan was great and communicated throughout the entire process. Even with the Thanksgiving break, feel timelines were kind enough for the expectation process. Even with the Thanksgiving break, feel timelines were kind enough for the expectation More

Greate service. Clear and transparent explanations over the needs on the service that I requested for my car. Clear and transparent explanations over the needs on the service that I requested for my car. More

Visiting with Archer Volkswagen is comparable to visiting with family where everybody knows your name. with family where everybody knows your name. More

Rating this last visit alone, disappointed is the word I would choose to sum it up. I brought my car in under warranty to have the SOS fixed. What should have taken one day to fix took several days for a re would choose to sum it up. I brought my car in under warranty to have the SOS fixed. What should have taken one day to fix took several days for a response from anyone at Archer. After 3 or 4 days there I was informed we had to wait on an authorization on parts. Dissatisfied with that response I took my car to another VW dealership for a second opinion. My car was fixed the same day. Verbatim from my repair order detail “duplicated concern , performed reset by removing fuse for OCU module. Let vehicle sit for 15 minutes without fuse. Reinstalled fuse and performed software configuration for emergency/OCU module and green light came on.” More

was a great experience, the dealership was very helpful and transparent, was very sincere to help. and transparent, was very sincere to help. More

Great great great great great great great great good great good great good great good great good job good luck great good great good great good great good job good luck More