Arlington Heights Buick GMC

Ryan Day was Awesome to work with and he had the vehicle ready when we arrived! Definitely would use him again for another vehicle we had to purchase!! ready when we arrived! Definitely would use him again for another vehicle we had to purchase!! More

Had a great experience with the purchase of my 2019 Acadia Denali! Victor did an outstanding job explaining everything I needed to know before I drove off. Sales process was painless and I never felt Acadia Denali! Victor did an outstanding job explaining everything I needed to know before I drove off. Sales process was painless and I never felt pressured or kept in the dark about any of the costs. Everything was explained in detail. I highly recommend anyone in the market for a new or used car to give Victor at Arlington Heights Buick GMC a call! More

Cesar is the best. He is very knowledgeable, was so nice to work with and made this process very easy! We had a great experience buying a car at Arlington Heights Buick GMC. Definitely go see Cesar! to work with and made this process very easy! We had a great experience buying a car at Arlington Heights Buick GMC. Definitely go see Cesar! More

Arlington Heights Buick is an outstanding organization! Everyone from sales to finance was knowledgeable, kind, and honest. Shelley was our salesperson; who did her best to deliver and recommend a vehicle Everyone from sales to finance was knowledgeable, kind, and honest. Shelley was our salesperson; who did her best to deliver and recommend a vehicle that met our needs! She was not only knowledgeable, but was committed to make the process fast and seamless. This is our second lease with this dealership, and we will most definitely be back again! More

Shelley is a phenomenal sales person. She is very knowledgeable of the Buicks and very personable with customers, as well as answers all questions. In every way, she was helpful in my purchase of the knowledgeable of the Buicks and very personable with customers, as well as answers all questions. In every way, she was helpful in my purchase of the new 2021 Buick Encore GX. A definite five star rating. Thank you so much Shelley! More

My wife and I dealt with Shelley and Dan. They were both very sincere in making sure my wife and I were very satisfied in every step of our purchase., and answered all our questions. were both very sincere in making sure my wife and I were very satisfied in every step of our purchase., and answered all our questions. Shelley came in on her day off and spend 5 hours with us explaining every detail and addressing all our concerns. Very satisfied. More

Avid Porsche enthusiasts, I spotted this car on CarGurus. Stopped by to see the car, which had already a deposit and customer was on its way to buy it. Financing fell through and Shelley/salesperson let me k Stopped by to see the car, which had already a deposit and customer was on its way to buy it. Financing fell through and Shelley/salesperson let me know right away it was available. I was out of town and my husband went to see the car. Mike Audino/Manager overnighted the docs to me in Texas and returned them next day. They made the process so efficient and simple, no haggling, and direct communication. Finance manager, Mike O’Connell very accommodating to our schedule with the contracts and picking up the car following my return from traveling out of state. Very simple and straight forward car buying experience! Thank you Shelley Barr! We LOVE our new Porsche! “Drive it like it’s stolen!” More

Robert was amazing and very helpful. His approach to us was exactly right - we never felt pushed too hard and We felt that Robert's knowledge about the car was awesome. He helped a lot with the financing was exactly right - we never felt pushed too hard and We felt that Robert's knowledge about the car was awesome. He helped a lot with the financing and was very reassuring. He's a stellar guy. More

The oil change was fine. The original encounter with Brian was fine. Two days later when I called to follow up on a pending repair the customer service was terrible. No answer when calling service depar Brian was fine. Two days later when I called to follow up on a pending repair the customer service was terrible. No answer when calling service department. No answer on Brians phone. There was an outdated voicemail relating to previous week. No prompt to leave a message. I spent more than 40 minutes trying to get someone to answer with no success. Eventually someone (possibly Amy) took a message for Brian to call me. When he called I very adamantly expressed my displeasure with the phone service. Brian apologized and said that he was busy with other customers and/or out to lunch. When I mentioned that the service department was "understaffed' he took exception to that comment. From my vantage point if you can't answer the phones your are understaffed. At that point I was completely disappointed with my experience at your dealership and I cancelled my service order. Later I received a very cordial call from service manager Mike and he spent considerable time listening and answering. The bottom line for me is that I place great importance on customer service and that service begins with being able to get through on the phone and being able to discuss what progress is being made to address my concerns. Herb Lorenz More

Cesar Martinez made the entire process easy and painless. There were no surprises throughout the process, Cesar was open and honest and got me the truck I wanted at the price that met my needs. There were no surprises throughout the process, Cesar was open and honest and got me the truck I wanted at the price that met my needs. More