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Arlington Heights Ford
Arlington Heights, IL
5,010 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,010 reviews
July 11, 2025
I had a fantastic experience with Sam while purchasing our new car. He was incredibly knowledgeable about the various models and options available, which helped us make an informed decision. Sam took the our new car. He was incredibly knowledgeable about the various models and options available, which helped us make an informed decision. Sam took the time to understand our needs and preferences, patiently answering all our questions. His professionalism and genuine enthusiasm made the entire process enjoyable. We truly appreciated his assistance in securing a great deal, and his follow-up after the purchase was a nice touch. Overall, Sam made our car-buying experience smooth and memorable. More
by FCC
Employees Worked With
July 11, 2025
Steve was helpful in purchasing my Ford F-150 XLT 2018 and was very knowledgable about this process. I recommend training for the sales department in terms of inventory. Got told a car was here when it wa and was very knowledgable about this process. I recommend training for the sales department in terms of inventory. Got told a car was here when it wasn’t. More
by aleczumski
Employees Worked With
July 10, 2025
Mike was great! Nice young man! The whole team over there at ford is awesome! Nice young man! The whole team over there at ford is awesome! More
by judeannecaputo
July 10, 2025
Jesus is great he’s very nice and professional. Not super pushy which is great. Not super pushy which is great. More
by Ginaklinn
Employees Worked With
July 09, 2025
I came in without an appointment but was treated very well and promptly. I also appreciate the nice facilities for waiting. well and promptly. I also appreciate the nice facilities for waiting. More
by Dianne
Employees Worked With
July 09, 2025
Jeremy was great! He communicated with us and definitely took the time to make sure we were happy. Jeremy also spent the time with us to get us fully acclimated with He communicated with us and definitely took the time to make sure we were happy. Jeremy also spent the time with us to get us fully acclimated with the vehicles. I'd recommend Jeremy with no hesitation. He made it a pleasant experience. More
by Bob
Employees Worked With
July 09, 2025
Came to Arlington Heights Ford out of the blue and was amazed at how friendly and helpful everyone was! Mike helped me with the paperwork and introduced me to his father who works there also. Mike offered amazed at how friendly and helpful everyone was! Mike helped me with the paperwork and introduced me to his father who works there also. Mike offered to help me move things out of my car and transfer them to the new one. He went out to get my insurance papers out of my glove compartment offered me water several times. Jr. the owner gave me the best deal possible and added a few things at no charge! It was an amazing experience and I highly recommend them!!!! More
by drdinomantis
Employees Worked With
July 09, 2025
Clean, Friendly, Solid Service. Definitely recommend Elliott's service. (Free gas for a private inspection. Thank you so much!) Definitely recommend Elliott's service. (Free gas for a private inspection. Thank you so much!) More
by Ethan Bunjes
Employees Worked With
July 07, 2025
From the time we walked in till the deal was done Jeremy was fast ,professional,and a pleasure to work with . Jeremy was fast ,professional,and a pleasure to work with . More
by hoogs51
Employees Worked With
