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Arlington Heights Ford
Arlington Heights, IL
4,889 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,889 reviews
May 17, 2023
Lonnie Catanese was professional and knowledgeable and gave me a great deal. I would highly recommend buying a car from him gave me a great deal. I would highly recommend buying a car from him More
by Jameskubici
May 16, 2023
Down to earth, knowledgeable, Real people Staff, Give you a straight answer and offer options on repairs / Flexibility - What really needs attention and what can wait. Jerry Hood, Victor Villanueva helped o a straight answer and offer options on repairs / Flexibility - What really needs attention and what can wait. Jerry Hood, Victor Villanueva helped on this situation well. Also want to say that on other service visits, Anthony Velasco is Awesome to work with too, great personality!!! Great job guys!!!!! More
by RMC456E
May 16, 2023
Myself, family and friends, have purchased 15 vehicles in over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team More
by Bubba
May 16, 2023
Justin was great. I had major problems with my car and he took care of everything. From the repair work to the rental car. He kept me in the loop about every step of t I had major problems with my car and he took care of everything. From the repair work to the rental car. He kept me in the loop about every step of the work. Good job Arlington Heights Ford for hiring Justin! More
by Admcgrath725
Employees Worked With
Justin Barrett
May 16, 2023
Second time leading with Steve Ursin and both time we’re very smooth sailing. Highly recommend very smooth sailing. Highly recommend More
by Melanieramm
Employees Worked With
May 16, 2023
Rich was timely and prompt. He also kept me up to date with my order as I waited for it to arrive. He also kept me up to date with my order as I waited for it to arrive. More
by Scott.Adams.bears
May 15, 2023
I’m always welcomed at Arlington ford Tony Velasco always make sure I’m taking care very satisfied with his service make sure I’m taking care very satisfied with his service More
by gomezorlando0424
May 13, 2023
Steve is a wonderful salesperson who doesn’t play around and doesn’t waste your time if you want someone to get you taken care of without all the games of other dealers Steve is your man. and doesn’t waste your time if you want someone to get you taken care of without all the games of other dealers Steve is your man. More
by maribelsoto.serna
