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Arlington Heights Ford
Arlington Heights, IL
4,896 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,896 reviews
April 26, 2023
They said it would take two hours, it was almost three hours. This is unacceptable. hours. This is unacceptable. More
by wphwph
April 26, 2023
Elliott, our salesman, was delightful and added to our buying experience.. We would recommend him to family and family . buying experience.. We would recommend him to family and family . More
by Stevenaholland
Employees Worked With
Other Employees :
John Rodriguez, Ben McCarty
April 25, 2023
Jesus was fantastic throughout the process of buying out my lease. I would love to work with him in the future for any new vehicles I would like to purchase my lease. I would love to work with him in the future for any new vehicles I would like to purchase More
by Davidburkesmith
Employees Worked With
April 25, 2023
Great to work with, very accommodating and got me a vehicle that satisfy both me and my wife. vehicle that satisfy both me and my wife. More
by Jtk76
April 24, 2023
The dealers here were very helpful and supportive with me getting my first vehicle. I’m very pleased with this dealership. getting my first vehicle. I’m very pleased with this dealership. More
by Dannyfolan
April 24, 2023
Excellent service, worked with my financial situation, walked me through the whole process, took as much time as I needed! walked me through the whole process, took as much time as I needed! More
by conorj.owens
April 23, 2023
The work that needed to be done was explained well. I was kept informed of the progress. When it was determined the work would take a few hours they were able to provide me with a ride home. They c I was kept informed of the progress. When it was determined the work would take a few hours they were able to provide me with a ride home. They care about their customers and care about providing excellent customer service. I have always had my car serviced at this dealer and will continue to do so. More
by Mmg55
Employees Worked With
April 23, 2023
Jessica was wonderful to deal with and so was Lou. They both too great care of me They both too great care of me More
by Bingo
April 23, 2023
Arlington Heights Ford is by far one of the best dealerships in Illinois. Their management, sales team and service department provide excellent and personalized customer service and they do everythi dealerships in Illinois. Their management, sales team and service department provide excellent and personalized customer service and they do everything they can to make our experience a positive one. We have purchased 15 vehicles from this dealership, and have never been disappointed!! We always recommend them to our friends. More
by Tony and Family
