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Arlington Heights Ford
Arlington Heights, IL
4,919 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,919 reviews
December 10, 2022
Very easy to work with, came from Cary Illinois and found the entire experience simple and straightforward. the entire experience simple and straightforward. More
by joeapostal
December 10, 2022
Elliott & Frank were great to work with. Would highly recommend! Drive out from Cary. Great dealership Would highly recommend! Drive out from Cary. Great dealership More
by tinaapostal
Employees Worked With
Other Employees :
John Rodriguez, Frank White, Ben McCarty
December 10, 2022
Israel and Rich were great. I love my new Explorer ST. Arlington Heights Ford is the best! I love my new Explorer ST. Arlington Heights Ford is the best! More
by Frank
Employees Worked With
Other Employees :
John Rodriguez, Frank White, Ben McCarty
December 09, 2022
The whole crew was awesome and went above and beyond customer service. Specifically Anthony and Jerry Hood. customer service. Specifically Anthony and Jerry Hood. More
by redicj1234
December 09, 2022
First of all the dealership smelled horrible- like someone went to the bathroom all over the floor. The salesperson did not even acknowledge this or apologize at all. The car I saw was not in great co someone went to the bathroom all over the floor. The salesperson did not even acknowledge this or apologize at all. The car I saw was not in great condition and was overpriced. There was a crack in one of the taillights and some scuffs on the sides. The salesman I met with was also very pushy, trying multiple times to make a deal happen that day even though I had clearly stated I was just interested in taking a test drive and not buying. Really terrible experience overall. More
by ryan
Employees Worked With
December 08, 2022
Process was smooth and easy. Elliott was knowledgeable and helpful and never rushed me for a decision. The entire experience was fantastic! Elliott was knowledgeable and helpful and never rushed me for a decision. The entire experience was fantastic! More
by Kpierce27
Employees Worked With
December 08, 2022
Once again, AH Ford was alway in communication with me and responsive to the needs of my vehicles service. and responsive to the needs of my vehicles service. More
by Greg
December 07, 2022
I went into Ford, Arlington Heights today to fix a recall on my Ford Explorer. I worked with Anthony Velasco. He was amazing. He was personable, caring, & took his time to explain what work was done on my ca on my Ford Explorer. I worked with Anthony Velasco. He was amazing. He was personable, caring, & took his time to explain what work was done on my car. Highly recommend going to Ford, Arlington Heights. More
by nataliehoos
Employees Worked With
Anthony Velasco
