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Arlington Heights Ford
Arlington Heights, IL
4,886 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,886 reviews
July 16, 2022
Bought a 2019 Volvo XC60 here, worked with Steve Ursin who was great to work with. Fair negotiations and made the deal super simple. who was great to work with. Fair negotiations and made the deal super simple. More
by chadobe1
July 16, 2022
Lonnie was great, if you are in the market for a new or pre-owned vehicle go see Lonnie. Great deal and great service all around pre-owned vehicle go see Lonnie. Great deal and great service all around More
by Jruggiero18
July 16, 2022
Arlington Heights Ford's service department is fantastic. The customer service of Mr. Mike Waddle in particular went above and beyond! His patience, kindness, and honest explanation of our car's issues wa The customer service of Mr. Mike Waddle in particular went above and beyond! His patience, kindness, and honest explanation of our car's issues was more than appreciated in a day when those qualities are often scarce to say the least. Thanks Mike! And thanks AH Ford! More
by kursin896
July 16, 2022
Awesome friendly staff! ! Eric was awesome to work with! Went above and beyond our expectations! ! Eric was awesome to work with! Went above and beyond our expectations! More
by Lori Meinke
Employees Worked With
Other Employees :
John Rodriguez, Jon Franklin
July 15, 2022
I have been taking my vehicle to this dealership for years without issue. However, today I was very unhappy with my experience. Specifically, after telling me my vehicle’s alignment was done I drove a years without issue. However, today I was very unhappy with my experience. Specifically, after telling me my vehicle’s alignment was done I drove away from the dealership only to learn my vehicle was pulling severely and dangerously to the right. Immediately, I drove back and had to wait even longer for things to be properly fixed. I didn’t get offferd anything to compensate me for the 3 hours of my time that I waited like a free oil change or even an apology. I was only given the excuse that I must have been at fault and hit a pot hole on my way out of the dealership parking lot. More
by Lee_L01
Employees Worked With
July 15, 2022
Elliott was very personable and helpful. We enjoyed working with him! Thank you Elliott Reichel! We enjoyed working with him! Thank you Elliott Reichel! More
by Cthul79
Employees Worked With
July 15, 2022
I had an amazing experience with Arlington Heights Ford. I called to see if a vehicle was available and scheduled a test drive. The person, Joe in the phone was pleasant and told me what to expect when I a I called to see if a vehicle was available and scheduled a test drive. The person, Joe in the phone was pleasant and told me what to expect when I arrived at the dealership. When I got to the dealership I worked with Elliott and he also was very pleasant, he had jokes and i would definitely recommend him. He showed me the car, went over the bells and whistles and was a pleasure to work with. More
by Pathfinder lover
Employees Worked With
July 14, 2022
It is local and this business supports the community. The sales staff is kind and helpful. The sales staff is kind and helpful. More
by Jmstenzel
Employees Worked With
July 14, 2022
Very helpful with the whole purchase experience, will recommend for future purchases. Will definitely recommend. recommend for future purchases. Will definitely recommend. More
by Ma
Employees Worked With
