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Arlington Heights Ford
Arlington Heights, IL
4,972 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,972 reviews
April 15, 2022
Anthony is awesome! He answered all of my questions, serviced my vehicle promptly and also got me signed up on FordPass to save money in the future. Thanks Anthony, see He answered all of my questions, serviced my vehicle promptly and also got me signed up on FordPass to save money in the future. Thanks Anthony, see you in 5000 miles! More
by Blunke
Employees Worked With
Anthony Velasco
April 15, 2022
I'm actually not rating the dealership itself as an entity. I am specifically rating Jerry Hood, the service department director. I had an unfortunate incident occur with my car. The woman at the dea entity. I am specifically rating Jerry Hood, the service department director. I had an unfortunate incident occur with my car. The woman at the dealership who answered the phone thought it was humorous and actually laughed at me. Thankfully the call eventually got transferred to Jerry. He was truly a God-send. He provided information and help that resolved the problem. Jerry has been one of the main reasons I have continued returning to this dealership. Prior to being transferred to Jerry, I had asked to speak with Mr. John Guido, Jr.. I was told by Anthony (was not given last name) that he retired. Either that was a purposeful untruth, or Arlington Heights Ford website is inaccurate. Again, I am thankful for Jerry, as he is one of a few employees within the dealership that takes pride and ownership of his position. Focused on customer service and satisfaction. More
by Fluffnutter
Employees Worked With
April 15, 2022
The work you did yesterday, as well as all the other times bnb in the past has been done in a timely fashion, and I have never had any issues with repairs you've done. If needed a ride home has been pro times bnb in the past has been done in a timely fashion, and I have never had any issues with repairs you've done. If needed a ride home has been providedif the work took more than one day👋👍 More
by 05roadkings
Employees Worked With
April 14, 2022
Steve Ursin was the best and most informative salesman we have ever dealt with. Would come to him again for a vehicle. have ever dealt with. Would come to him again for a vehicle. More
by Fred
April 14, 2022
Very satisfied with the service and knowledge i received from Justin and Elliot. Smooth easy transaction from Justin and Elliot. Smooth easy transaction More
by Deld1369
Employees Worked With
Other Employees :
John Rodriguez, Tony Guido, Justin Silva, Jon Franklin
April 14, 2022
Eliot was very helpful and respectful of my decisions in directing me great expierence today directing me great expierence today More
by Catelyn.Kennedy04
April 13, 2022
Elliot and justin helped my sell my vehicle and get a decent price for it . After the trade in the process was smooth and quick . Amazing service. decent price for it . After the trade in the process was smooth and quick . Amazing service. More
by Jpagrimonti
