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Arlington Heights Ford
Arlington Heights, IL
4,911 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,911 reviews
July 24, 2021
I appreciate the team’s and willingness to work with me on my repair needs. Jerry Hood leads a great team. I’ve been a customer for years, and that’s why! on my repair needs. Jerry Hood leads a great team. I’ve been a customer for years, and that’s why! More
by dwberkow
July 23, 2021
The service was perfect! Rob was helping me out with the best inventory to satisfy my needs! The cars I driver were in perfect condition and were ready for me when I got there! best inventory to satisfy my needs! The cars I driver were in perfect condition and were ready for me when I got there! More
by viara_petkova
Employees Worked With
Robert Lungin
July 23, 2021
Overall great customer service! Marco was very pleasant, patient and answered all of our questions accordingly. Would definitely purchase here again in the near future. patient and answered all of our questions accordingly. Would definitely purchase here again in the near future. More
by Nurse.ella.22
July 21, 2021
Manny was a great salesmen. He worked hard to get the deal done. He exemplified professionalism and patience and fostered our desire to make the deal. deal done. He exemplified professionalism and patience and fostered our desire to make the deal. More
by Patrick
Employees Worked With
Manuel Guerrero
July 21, 2021
Excellent customer service. Always friendly and helpful! I've been buying my cars from this dealer for years-4 Mustangs, 2 SUVs-service for all! I've been buying my cars from this dealer for years-4 Mustangs, 2 SUVs-service for all! More
by frn11
July 20, 2021
I have been going to Arlington Heights Ford for over 20 years and the service department has always done a perfect job on all of my maintenance and repairs I wouldn’t go anywhere else years and the service department has always done a perfect job on all of my maintenance and repairs I wouldn’t go anywhere else More
by Jason.komis
July 20, 2021
Newer used 14 Fiesta that I cooked my key for. also discovered alignment issue that wasn't obvious the last 2.5 months.Out in 2 hours with new key and the ride is nice and tight. discovered alignment issue that wasn't obvious the last 2.5 months.Out in 2 hours with new key and the ride is nice and tight. More
by Gary S.
July 19, 2021
Always great service ..... Sam V. Is the best ! I am on my 3 Mustang from this dealership. Sam and Victor V. Have always taken good care of me and my Mustangs !!!!! my 3 Mustang from this dealership. Sam and Victor V. Have always taken good care of me and my Mustangs !!!!! More
by Cassgirl
July 19, 2021
My salesman was a very respectful and outgoing person. I enjoyed conducting my business with him and will recommend others to Arlington Heights dealership. Thank you enjoyed conducting my business with him and will recommend others to Arlington Heights dealership. Thank you More
by luis_pena67
Employees Worked With
