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Arlington Heights Ford
Arlington Heights, IL
4,920 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,920 reviews
June 24, 2021
Couldn't have asked for a better experience. After inquiring about a van via the internet, I reacieved a phone call confirming that particular van was still available. I made an appointment for late inquiring about a van via the internet, I reacieved a phone call confirming that particular van was still available. I made an appointment for later that day and met with Steve the salesman. Steve was very personable and beyond easy to deal with. I then worked with Joe the finance manager and worked out my financing. Once again another quility guy that was easy to deal with. Thanks again for making the purchase of my new van a pleasurable experience! I will highly recommend them in the future. More
by Chrisbracken27
June 24, 2021
June 23, 2021
They were very helpful and accommodating. They have been very patient and did everything they can to make me feel comfortable with the whole process. very patient and did everything they can to make me feel comfortable with the whole process. More
by Bernadette
Employees Worked With
June 23, 2021
Great buying experience with Steve UrsinFord Great buying experience with Steve Ursin Ford raptor Friendly service Great buying experience with Steve Ursin Ford raptor Friendly service More
by Victor P
June 22, 2021
Professional, helpful, honest, and friendly. Manny helped us to get the best trade in value for our Jeep. With his help we were able to get a newer Jeep that fit our needs. us to get the best trade in value for our Jeep. With his help we were able to get a newer Jeep that fit our needs. More
by Larry J
June 22, 2021
June 22, 2021
We have been doing business with the GUIDO family for over 12 years and they have always treated us with sincerity. The attendant that took my car for an oil change was very professional in every respect over 12 years and they have always treated us with sincerity. The attendant that took my car for an oil change was very professional in every respect of the word. Joe More
by jdeluca1492
June 20, 2021
Worked with Jonathan Silencieux, Mike Waddle, and Sam Vasco for service on our 2013 Fusion, and replacing our 2013 Explorer with a 2021.Explorer. All were very helpful. Vasco for service on our 2013 Fusion, and replacing our 2013 Explorer with a 2021.Explorer. All were very helpful. More
by rjreczek
Employees Worked With
See comments above, Jonathan Silencieux
June 20, 2021
This dealership has a great service department that pays attention to it's customers requests, and makes their visit as convenient as possible when they need something. attention to it's customers requests, and makes their visit as convenient as possible when they need something. More
by ZBD
Employees Worked With
June 19, 2021
Great service, Agent was very friendly and personable assisting me with all my questions and concerns at the time of the vist. He was knowledgeable of the vehicle I wanted. Walking me through the process assisting me with all my questions and concerns at the time of the vist. He was knowledgeable of the vehicle I wanted. Walking me through the process from beginning to end. More
by Ajwhite
Employees Worked With
Manuel Guerrero
