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Arlington Heights Ford
Arlington Heights, IL
4,950 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,950 reviews
October 17, 2020
I have learned over time that going to the dealer is not always fun. However I have to give the highest compliments to Ryan from sales and Frank from finance. They made the process a breeze to trade in and always fun. However I have to give the highest compliments to Ryan from sales and Frank from finance. They made the process a breeze to trade in and purchase our Ford Escape. We were able to make sure the car was available, go test drive, and work out the deal with no issues. Everything was clean, and we are super satisfied with our new car. Thanks guys, we will definitely be back for that Mustang once I can convince the wife! More
by jfcastanedajr
Employees Worked With
Frank, Ryan Livingston, Marco Saldana
October 17, 2020
Sammy Vasco and John Guido are the best to work with. Great people. They treat you like family at Arlington heights ford. Wouldn't have it any other way. Great people. They treat you like family at Arlington heights ford. Wouldn't have it any other way. More
by Gina
Employees Worked With
Sammy Vasco and John Guido
October 17, 2020
Frank White & the rest of the staff from ownership to sales reps are honest trustworthy and incredible to work with. Seamless process and excellent service. sales reps are honest trustworthy and incredible to work with. Seamless process and excellent service. More
by kevinwoconnor
October 16, 2020
Steve in Service is always very professional.I got an Steve in Service is always very professional. I got an oil change and he also had the car washed before I picked it up. He always goes above and beyo Steve in Service is always very professional. I got an oil change and he also had the car washed before I picked it up. He always goes above and beyond. Marco In your Internet department contacted me to fix my Ford pass and referred me to the guide. I don’t think that was very helpful, therefore he got a one star from me. Definitely needs better training.It’s still is not accurate. More
by Mary
Employees Worked With
Other Employees :
Arnie Kosovski, Tony Guido, Steve Verhagen, Marco Saldana, Anthony Soto
October 11, 2020
Enjoyed working with Lonnie in the sales department. Great service. Joe in the Finance department was easy to work with. I don't remember his name but it was great customer service to have someone come Great service. Joe in the Finance department was easy to work with. I don't remember his name but it was great customer service to have someone come and set up the Ford app in my phone and to spend time showing me how everything worked inside the car. More
by cdlange69
October 11, 2020
Nice service associates and overall everyone was extra nice. Dealer was also very clean which made it easier to be there in this time of covid-19. nice. Dealer was also very clean which made it easier to be there in this time of covid-19. More
by dor
Employees Worked With
David Villadonga
October 10, 2020
As always, service was excellent. My vehicle was taken in upon arriving. There were no surprises. The price was what I expected to pay. The facility appears to be in compliance with COVID-19 standards and th upon arriving. There were no surprises. The price was what I expected to pay. The facility appears to be in compliance with COVID-19 standards and therefore I considered it to be a safe environment. More
by RhondaR
Employees Worked With
I actually don’t remember who performed the service but everything went well. , Steve Verhagen
October 10, 2020
It was a great day thank you ! Love my car service was wonderful everything was good very happy guys are great ! I tell everyone to come there!! wonderful everything was good very happy guys are great ! I tell everyone to come there!! More
by Blegen
Employees Worked With
George Sarkisian
October 09, 2020
Ryan Livingston was very helpful and went above and beyond to find the perfect car for me, with all the features I wanted and more! The whole staff at Arlington Heights Ford was very friendly and welco beyond to find the perfect car for me, with all the features I wanted and more! The whole staff at Arlington Heights Ford was very friendly and welcoming. I would highly recommend Arlington Heights Ford! be sure to ask for Ryan! More
by Jenn
Employees Worked With
Ryan Livingston
October 08, 2020
I took my car into the dealer after I discovered it was leaking fluids following a previous repair. I was able to get service the same day without an appointment and the dealer offered me a free loaner du leaking fluids following a previous repair. I was able to get service the same day without an appointment and the dealer offered me a free loaner during the duration of the repair, which took two days. They replaced some gaskets, seals and o-rings which at no cost to me, indicative of the fact they warranty and stand behind their repair service. Great job and I'm very pleased. A special shout-out to the Service Writer, Steve, for documenting my complaints and ensuring I was provided a loaner, and the car was repaired quickly and properly. More
by rk55
Employees Worked With
Steve Verhagen
