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Arlington Heights Ford
Arlington Heights, IL
4,940 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,941 reviews
October 08, 2020
I took my car into the dealer after I discovered it was leaking fluids following a previous repair. I was able to get service the same day without an appointment and the dealer offered me a free loaner du leaking fluids following a previous repair. I was able to get service the same day without an appointment and the dealer offered me a free loaner during the duration of the repair, which took two days. They replaced some gaskets, seals and o-rings which at no cost to me, indicative of the fact they warranty and stand behind their repair service. Great job and I'm very pleased. A special shout-out to the Service Writer, Steve, for documenting my complaints and ensuring I was provided a loaner, and the car was repaired quickly and properly. More
by rk55
Employees Worked With
Steve Verhagen
October 04, 2020
Had a scheduled appointment for 9.00 and was taken as scheduled. They told me it would be about an hour and that’s exactly how long it took. They did every thing as asked and washed the car. Very happy w scheduled. They told me it would be about an hour and that’s exactly how long it took. They did every thing as asked and washed the car. Very happy with the service. More
by jim.hurley
Employees Worked With
October 04, 2020
Mike Waddle was professional in answering my questions. My car was in for a safety recall. They took care of that and my regularly scheduled maintenance. My car was in for a safety recall. They took care of that and my regularly scheduled maintenance. More
by Cbgrotefeld
Employees Worked With
September 30, 2020
Hello,The service worker who handled my concern was Hello, The service worker who handled my concern was great. He was friendly and professional told me about the battery being replaced and how long Hello, The service worker who handled my concern was great. He was friendly and professional told me about the battery being replaced and how long it would take. Thanks More
by chris
Employees Worked With
September 30, 2020
They had me come in right away with no appointment and took very good me. They always provide friendly and courteous service. I always take my Ford here for service. took very good me. They always provide friendly and courteous service. I always take my Ford here for service. More
by Cayman53
Employees Worked With
Don't know his name
September 29, 2020
Once again, the service department was efficient and thorough. I have been using Arlington Heights Ford technicians for the last three vehicles in our household. Thanks Mike. thorough. I have been using Arlington Heights Ford technicians for the last three vehicles in our household. Thanks Mike. More
by play18
Employees Worked With
September 29, 2020
We always purchase our cars from Arlington Heights Ford. The entire team there is amazing and makes the purchasing process so simple! No reason to go anywhere else! Thank you! The entire team there is amazing and makes the purchasing process so simple! No reason to go anywhere else! Thank you! More
by Dave T
Employees Worked With
Other Employees :
John Rodriguez, Tony Guido, Steve Verhagen, Anthony Soto
September 29, 2020
Arlington Heights forward goes up and above my expectations every time and makes me feel extremely special. John JR. Tony and steve and Jerry in service make me feel like family expectations every time and makes me feel extremely special. John JR. Tony and steve and Jerry in service make me feel like family More
by CoreyCDK
September 29, 2020
The best, most professional and flawless process I've ever experienced purchasing a car. John Jr. worked around our schedule from start to finish. From having the car delivered to our home so we could te ever experienced purchasing a car. John Jr. worked around our schedule from start to finish. From having the car delivered to our home so we could test drive to signing the papers once we decided to purchase the car... he made absolutely sure we were completely satisfied throughout this process. Jonathan delivered the car for our test drive and once the purchase was finalized. He covered all of the incredible features on our 2020 Fusion in detail... not once, but twice, in order to make sure we understood all of the features and how to operate them. This is our second purchase from John Jr. and his team at Arlington Heights Ford. Only place I will go to in the future to purchase a vehicle. #FORDFAMILYFOR LIFE! More
by Tim Racki
