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Arlington Heights Ford
Arlington Heights, IL
4,894 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,894 reviews
April 30, 2020
fast and friendly Had a leak in my sunroof. The service team quickly identified the problem and fixed it. I was in and out in 30 minutes! Thank you! Had a leak in my sunroof. The service team quickly identified the problem and fixed it. I was in and out in 30 minutes! Thank you! More
by Dave T
Employees Worked With
April 30, 2020
Trusting, Fast, and Accurate I would recommend Arlington Heights Ford to anyone looking to buy a Ford vehicle. I have bought five different vehicles from them thus far. John Gui I would recommend Arlington Heights Ford to anyone looking to buy a Ford vehicle. I have bought five different vehicles from them thus far. John Guido Jr. and his team are World Class. They are The Best of the Best, and their awards year after year, prove this culture at AH Ford. More
by pgrane
April 30, 2020
absolutly the very best I have ever had, and I,m 85 yearsold my 2014 ford edge was due for service I called and they told me to bring it in. When I got there there was a line waiting to get in.WOW, I was told ab my 2014 ford edge was due for service I called and they told me to bring it in. When I got there there was a line waiting to get in.WOW, I was told about an hour or so, well John JR heard this and put me in a rent a car and got me out of the building for safety sake I presume, what a guy, to think my safety was that important to get me away from all the commotion that was going on, I,m 85 years old and I suppose John Jr was thinking of my health with that Virus thing going around, All I can say is THANK YOU FOR PEOPLE THAT CONCERNED AT ARLINGTON HEIGHTS FORD. Once again "THANK YOU" FROM PETER PAGOR More
by chipegleg1
April 29, 2020
I always have the best experience at Arlington Heights Ford. They treat you like family not just another sale. My family has been buying hear for over 35 years and will continue for many years to come. Ford. They treat you like family not just another sale. My family has been buying hear for over 35 years and will continue for many years to come. More
by EricRank
April 29, 2020
Trustworthy, and always helpfull have been going here for 20 yrs and always treated so well. Today, they were so care full to sanitize everything and to keep us safe while waiting fo have been going here for 20 yrs and always treated so well. Today, they were so care full to sanitize everything and to keep us safe while waiting for service to be completed. More
by Eleesp
Employees Worked With
everyone had masks on...don't know their names. Jerry Hood was there and he is always exceptional..and
April 28, 2020
Outstanding service I’ve been going here for years because of the great service, I have purchased at least 10 vehicles from here and also sent family and friends here to I’ve been going here for years because of the great service, I have purchased at least 10 vehicles from here and also sent family and friends here to buy vehicles. More
by gj4c
Employees Worked With
April 26, 2020
Oil Change w/The Works Quick service! Nick was helpful suggesting maintenance that was due. Service area was clean and prepared for social distancing during this pandemic. Quick service! Nick was helpful suggesting maintenance that was due. Service area was clean and prepared for social distancing during this pandemic. Good job Arlington Ford! More
by TeresaM
Employees Worked With
Nick
April 24, 2020
New lease Jeff helped us tremendously. He is a good asset to have. I will continue to come to Ford because I know Jeff will help us. Jeff helped us tremendously. He is a good asset to have. I will continue to come to Ford because I know Jeff will help us. More
by William
Employees Worked With
Jeff Reckards
April 24, 2020
Best dealership I have ever been too ! This is my 3rd time returning buying my 3rd f150 from this ford dealership! A wonderful place to be with really nice and caring people ! Jesus Sanchez is the best s time returning buying my 3rd f150 from this ford dealership! A wonderful place to be with really nice and caring people ! Jesus Sanchez is the best salesman! I have been dealing with for 4 years ! Really went out of his way to help me and take care of what I needed everytime I have been there ! My loyalty is with Arlington Heights ford ! More
by Yousof33
Employees Worked With
Other Employees :
John Rodriguez, Steve Verhagen, Mayra Del Real, Melissa Cazares, Wade Mikosz
April 23, 2020
Quick lane service Quick service, felt safe in service area, no one was too close to me (6 foot area ) Jerry has a great crew working for him. Quick service, felt safe in service area, no one was too close to me (6 foot area ) Jerry has a great crew working for him. More
by Mechanic64
Employees Worked With
