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Arlington Heights Ford
Arlington Heights, IL
4,968 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,968 reviews
January 12, 2020
Great service experience always friendly great prices I think that all service personnel and parts people need a very large raise!!! Also I purchased a car from Lonnie he needs a raise too Thanks think that all service personnel and parts people need a very large raise!!! Also I purchased a car from Lonnie he needs a raise too Thanks More
by Cjfranzen
January 11, 2020
I was taken right away by the Quick Lane. It was comfortable in the waiting lounge and they also fixed a recall issue. I was very pleased with the service. comfortable in the waiting lounge and they also fixed a recall issue. I was very pleased with the service. More
by Papa Rog
Employees Worked With
Wade Mikosz
January 10, 2020
EXCELLENT SERVICE & SUPPORT Jerry Hood and his team do an outstanding job taking care of customers. Took my 2014 F-150 SVT Raptor in for oil change, power steering flush, battery Jerry Hood and his team do an outstanding job taking care of customers. Took my 2014 F-150 SVT Raptor in for oil change, power steering flush, battery replacement and overall check-up in preparation the GLRE SnoBall event. Steve Verhagen, Service Advisor, and Chris Czxosnyka, Service Technician had me out the door quickly with all items completed to my satisfaction. Can't recommend the AH Ford team enough. More
by HYSILVR
January 09, 2020
A pleasure to deal with knowledgable people! All work is done in a timely manner and all questions are answered. Keep up the good work! done in a timely manner and all questions are answered. Keep up the good work! More
by Mrsbraun
Employees Worked With
Mary Jo .. 5 stars!, Wade Mikosz
January 09, 2020
Had transmssion serviced Very fair price as I had called Barnes automotive and they were $20 more in price. Service rep. very polite. Except he kept calling me "Maam" which Very fair price as I had called Barnes automotive and they were $20 more in price. Service rep. very polite. Except he kept calling me "Maam" which really made me feel like an old "bag" Just kidding!! The service now made me aware of front end alignment needed. More
by evawell3
Employees Worked With
Victor, Steve Verhagen
January 09, 2020
Great Experience Purchased two vans for our business and had an existing vehicle serviced. Both experiences were excellent. We will be back for future needs. Thank Purchased two vans for our business and had an existing vehicle serviced. Both experiences were excellent. We will be back for future needs. Thank you for everything. More
by Matt
January 08, 2020
Very professional, very knowledgeable Steve Ursin has helped me buy two Ford F 150 truck in the last seven years and he made it very easy. We discussed what I needed in a vehicle , and he Steve Ursin has helped me buy two Ford F 150 truck in the last seven years and he made it very easy. We discussed what I needed in a vehicle , and he found the correct one at the right price. More
by vernea
January 08, 2020
Always a good experience I've been coming to Arlington Heights Ford for over 20 years. I've never bought my cars anywhere else since then and have never had them serviced any I've been coming to Arlington Heights Ford for over 20 years. I've never bought my cars anywhere else since then and have never had them serviced anywhere else.. Any more questions? More
by AlanD96
Employees Worked With
Neal Snyder
January 07, 2020
The Best. Period> I've been bringing my Fords to AH Ford for many, many years and I ALWAYS receive competent, courteous service. Jerry Hood has assembled a team of sma I've been bringing my Fords to AH Ford for many, many years and I ALWAYS receive competent, courteous service. Jerry Hood has assembled a team of smart, friendly service professionals who are known nationally as being the best in customer service. More
by Jerry V
Employees Worked With
