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Arlington Heights Ford
Arlington Heights, IL
4,886 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,886 reviews
August 08, 2019
Great service I highly recommend coming to this dealership’s service department. The staff is very welcoming and are very knowledgeable in what they do. The exceede I highly recommend coming to this dealership’s service department. The staff is very welcoming and are very knowledgeable in what they do. The exceeded my expectations in every way possible. I will definitely be coming back for more services. More
by Andrew
Employees Worked With
Other Employees :
John Rodriguez, Arnie Kosovski, Steve Verhagen, Kristel Hibben, Melissa Cazares, Wade Mikosz
August 08, 2019
Exceptional service! I have been taking our fleet of trucks here for years. They do a fabulous job and I never expect anything less than top notch service here. My wife ta I have been taking our fleet of trucks here for years. They do a fabulous job and I never expect anything less than top notch service here. My wife takes her car here as well and she never has to be worried about the service department taking advantage of her unlike other dealerships or shops. I highly recommend them and trust me you won't be disappointed. More
by awadlandscapes
July 03, 2019
2019 Explorer Steve did an awesome job to find the vehicle that I was looking for. He also came in on his vacation to make the delivery of the vehicle that I purcha Steve did an awesome job to find the vehicle that I was looking for. He also came in on his vacation to make the delivery of the vehicle that I purchased. More
by dano
April 07, 2019
Highly recommended! This is the place to go for a new or used car hands down! I have struggled with getting into a newer car based off my credit and my auto history not b This is the place to go for a new or used car hands down! I have struggled with getting into a newer car based off my credit and my auto history not being long enough for any decent credibility but the team of folks at Arlington Heights Ford were not only amazing to work with but each one that I dealt with were super personable. Looking for a car? See Ryan Livingston!! Straightforward and honest.. didnt make me feel as if I were just a sale, I felt he genuinely cared about my son and I and the situation we were in. He will now be my go to guy going forward! We had to see the service department as well I dealt with Casandra Arcos and I have never met a woman who cared so much about the customer ever! She values her position dealing with people daily and it shows and I am grateful because I wasnt the easiest to deal with at first because I wasnt in a good situation. I am now the proud owner of a new Ford Fusion and I couldn't be happier with any part of the experience! Thank you Arlington Heights Ford I am a forever customer. More
by Jakie
Employees Worked With
Ryan Livingston
March 05, 2019
The worst customer and finance services ever Visited AHFord once and hopefully it was the last time. People would do anything just to sell you the product. Always watch what papers they get you t Visited AHFord once and hopefully it was the last time. People would do anything just to sell you the product. Always watch what papers they get you to sign. In my case I was told that financing will be done on my biz name, but they put myself as a guarantor/co-signor without informing or asking permission from me hence I ended up having this loan showing up in my personal credit report and this has ruined my future personal plans More
by Saidm
Employees Worked With
Ryan Livingston
January 06, 2019
All they want is your money I’ve been going to them for over 3 years. They greeted me with a smile every time I was going to spend money, but as soon as I had a complaint no one I’ve been going to them for over 3 years. They greeted me with a smile every time I was going to spend money, but as soon as I had a complaint no one wanted to look my way. I regret buying a Ford. We will not be going there ever again. More
by unhappy client
Employees Worked With
Steve Verhagen, Wade Mikosz
January 05, 2019
This is the most pleasant car shopping you can experience. This is he second car we have purchased from this dealership, Justin Silva is knowledgable and a great communicator. We would highly recommend Arling This is he second car we have purchased from this dealership, Justin Silva is knowledgable and a great communicator. We would highly recommend Arlington Heights Ford. More
by Jjanikleja
Employees Worked With
Justin Silva
October 21, 2018
New car search Did place was amazing, tell answered all of my questions and helped me find amazing deals to get the car that I wanted. Ryan Livingston was our sales Did place was amazing, tell answered all of my questions and helped me find amazing deals to get the car that I wanted. Ryan Livingston was our sales person and he was awesome. He had a wonderful sense of humor and helped me find the car that I wanted. Everyone at this dealership was very nice and welcoming. I would highly recommend this place to anyone who is looking for friendly service and more car options! More
by Alex2012
Employees Worked With
Joe Baez, Ryan Livingston
July 16, 2018
Unprofessional and unethical I doubt Wade has any knowledge about cars I'm a single mom and I think I know more about cars than him rude and tactful I asked 3 times to have my oil I doubt Wade has any knowledge about cars I'm a single mom and I think I know more about cars than him rude and tactful I asked 3 times to have my oil changed when I went to pick up my car he told me he forgot I will never step foot in Arlington Heights Ford again and I will tell all my friends to stay away from there it's a sham More
by unhappy
Employees Worked With
Wade Mikosz
June 11, 2018
Insulting False advertisement and a terrible sales team. I was interested in a used Focus that they had, I made an hour trip to check it out, and was going to p False advertisement and a terrible sales team. I was interested in a used Focus that they had, I made an hour trip to check it out, and was going to pay cash in full. When I get to the test drive I check the features that the car has against what they list it having on both their site and autotrader posting, both saying that the car had a backup camera, the car had no camera. While out on the test drive the sales guy Ryan Livingston was in the back seat texting, as soon as we pull back into the lot one of the other sales guys immediately comes over and claims that someone else was there to check out the exact same car, at 12:30 on a weekday, yeah, sure, which is why I kept an eye on it from the window, nobody ever bothered with it during the negotiations on price. Due to these factors I lowered my offer to $1000 over the Edmunds rate for the car, the sales guy got mad and got another the manager Tony Guido who got upset with me for having done any research before hand and kept going on with useless information like what the guy who traded in the car I was interested in bought, as if it had any bearing on the price. To add further insult because I wouldn't budge on price due to the above they tried to offer me an ugly Nissan Versa Note, then got even madder when I immediately said no, I left and refused to take their business card. When I walked out, the sales guy threw the key fob for the Focus that I had come to check out. More
by DGRacine
Employees Worked With
Tony Guido, Ryan Livingston
