Arlington Heights Ford - Service Center

We had a really great service experience at Arlington Hts Ford. Lou Alfano and Mike Waddle listened to our concerns and made sure all were addressed. Our Expedition was ready when promised and was returned Ford. Lou Alfano and Mike Waddle listened to our concerns and made sure all were addressed. Our Expedition was ready when promised and was returned to us sparkling clean...even the floor mats were spotless. More

Great attention and they have patience with the people like me that barely speak English but am learning it. Few words they're professional like me that barely speak English but am learning it. Few words they're professional More

I have been coming to AHF for 20 years, bought two cars, and always service them here. I have always had excellent and personal service and don't feel like they are trying to sell me something I don't need. and always service them here. I have always had excellent and personal service and don't feel like they are trying to sell me something I don't need. Check-in and out is quick and the service person always gets your OK to do the work. More

Always take care of my issues. Very helpful service staff. Have bought 3 vehicles from the dealership. Very helpful service staff. Have bought 3 vehicles from the dealership. More

Greeted and treated well. Service was about 1 hour. Check out was smooth and quick. Service was about 1 hour. Check out was smooth and quick. More

Lou and the AHFORD crew are always quick, thoughtful, personal, fair in their ways and competitive and cares for customers like family. Jerry Hood runs a tight ship! personal, fair in their ways and competitive and cares for customers like family. Jerry Hood runs a tight ship! More

Very nice job , explain what is the problem and process the people is very friendly the people is very friendly More

My service rep Victor was hands down the best communicator during a grueling service process. His level of customer service helped ease the insurance and ordering woes. Outstanding experience, communicator during a grueling service process. His level of customer service helped ease the insurance and ordering woes. Outstanding experience, thanks Victor! More

Explained process fully. Explained why additional services were required and what the benefit of each was. Explained why additional services were required and what the benefit of each was. More

Mike took care of my needs promptly and efficiently. Wait time was minimal. Thanks Mike. Wait time was minimal. Thanks Mike. More