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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,211 Reviews
Call Service Center (847) 481-0533

1,211 Reviews of Arlington Heights Ford - Service Center

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April 12, 2024

Great service as usual ! ! In and out easy as can be, See you next time More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Catanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Arlington Heights Ford responded

Ed, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Arlington Heights Ford Team

Helpful
April 11, 2024

Arlington Heights Ford and the service department, specifically John Burzawa did an incredible job getting our daughters car fixed. More

by Burzawa-j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Arlington Heights Ford responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Arlington Heights Ford Team

Helpful
April 10, 2024

Mike Waddle, Service Manager, consistently provides me and my wife with excellent service for our Ford Expedition EL and Explorer. I recommend Arlington Heights Ford Service Center. More

by Mark Helbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Arlington Heights Ford responded

We truly appreciate you taking the time to write about your experience at our service department, Mark. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with Mike and our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Arlington Heights Ford Team

Helpful
April 09, 2024

Awesome service department. John Burzawa was great to work with and kept us completely informed on the status of our car. More

by Burzawa-j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Arlington Heights Ford responded

Thanks for your awesome review! We're very happy to hear that John was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

Helpful
April 09, 2024

Very satisfied with the service. The work was done at the time they said it would be. More

by Nicholasmaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Arlington Heights Ford responded

Nicholas, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Arlington Heights Ford Team

Helpful
April 08, 2024

Tony is the best at getting things done. We always appreciate your great service and help at a moments notice! More

by Mcglefke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

Helpful
April 08, 2024

They was very polite and helpful service was quick and fast I recommend them to anyone More

by martrinarknighten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Arlington Heights Ford responded

Martin, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Arlington Heights Ford Team

Helpful
April 03, 2024

My Service advisor, John B. was great and communicated the progress on my ford explorer. I didnt expect that it will done within a day but did everything he could to get in ch More

by rommelllim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2024 -

rommelllim responded

Great service

Helpful
April 02, 2024

I dealt with Luigi Alfano in the Service Department. He was extremely helpful. He was patient and answered all of my questions. Very nice to deal with. Hope to have him help me in future visits. More

by AngeloS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2024 -

Arlington Heights Ford responded

Angelo, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Ford Team

Helpful
March 30, 2024

Recently was in service, and Marco was very helpful setting up my phone and made sure I knew all the technology. More

by Pg24678
Recommend Dealer
Yes
Employees Worked With
Marco Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Arlington Heights Ford responded

We appreciate your review and are glad to hear that our service team was able to assist you with all of your automotive needs. Please let us know if there is anything else that we can assist you with. Sincerely, The Arlington Heights Ford Team

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