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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,234 Reviews

1,235 Reviews of Arlington Heights Ford - Service Center

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July 20, 2023

Mike was extremely professional and easy to work with. The service was completed when they said it was. More

by brianmotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

July 19, 2023

The service manager Mike Waddle was courteous and advised recommended service in addition to the oil change and tire rotation that I came in for! The service was very prompt! More

by tomhillenbrand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Arlington Heights Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Arlington Heights Ford Team

July 19, 2023

Poor communication, and when I arrived to pay the bill, the service advisor wasn’t around to go over the bill. I did talk to him before I arrived and he said he was going to be there. But when I arrived, h More

by 6238nrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Barrett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Arlington Heights Ford responded

Hi and thank you for the reading in the review. We use all reviews as coaching opportunities for our team. Please call me directly so I can get more information on what happen. My mobile number is 847-812-0038 John Guido, Jr. General Manager/Partner Arlington Heights Ford

Jul 19, 2023 -

6238nrs responded

What questions do you have John?

Jul 20, 2023 -

Arlington Heights Ford responded

I’d like to talk to you so I can pull the records and see how things were priced. Mistakes happen, but I don’t know your name so I can’t do the research and try to correct the issue. I’m available to talk anytime at (847)812-0038

July 18, 2023

The service at Arlington Heights Ford is great! I’ve worked with Tony a couple of times now and he’s very thorough with taking care of my Edge. Everyone is customer friendly and always ready to hel More

by 02-thrombi.trans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

July 17, 2023

This is my GO TO dealership. The service I receive from them is top notch. From the time I called for at home, mobile service to the time my car was fixed was approx 2 hours. The More

by RhondaR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Niko
Jul 20, 2023 -

Arlington Heights Ford responded

Thank you for taking the time to leave a positive review, Rhonda! We appreciate your support and hope to have the pleasure of serving you again soon! Sincerely, The Arlington Heights Ford Team

July 15, 2023

He understood the problem and the time line I was under. Solved the problem quickly and I was on my way. More

by dougwyatt25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2023 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

July 12, 2023

Mike Waddle in services was very customer focused. I am completely satisfied with the service I received. More

by gbrunks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

July 10, 2023

They did a great job - Lou Alfano was awesome! I appreciated the quick service to me. More

by Benjaminjchow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

July 10, 2023

I have purchased several vehicles from this dealership and have all the service done with them. Nothing but great service and complete satisfaction. Will buy my next car with them also. More

by L.H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2023 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Arlington Heights Ford Team

July 08, 2023

Tony took care of me. Very informative, easy to deal with. Emailed & called me with all the info I needed. Car was ready right on time. Great service. More

by jennibatt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Arlington Heights Ford responded

Thank you for your wonderful review! We greatly appreciate your feedback and hope to welcome you back to our dealership soon. Sincerely, The Arlington Heights Ford Team

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