Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,357 Reviews
Call Service Center (847) 481-0533

1,357 Reviews of Arlington Heights Ford - Service Center

Sort by
April 10, 2024

Mike Waddle, Service Manager, consistently provides me and my wife with excellent service for our Ford Expedition EL and Explorer. I recommend Arlington Heights Ford Service Center. More

by Mark Helbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Arlington Heights Ford responded

We truly appreciate you taking the time to write about your experience at our service department, Mark. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with Mike and our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Arlington Heights Ford Team

April 09, 2024

Awesome service department. John Burzawa was great to work with and kept us completely informed on the status of our car. More

by Burzawa-j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Arlington Heights Ford responded

Thanks for your awesome review! We're very happy to hear that John was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

April 09, 2024

Very satisfied with the service. The work was done at the time they said it would be. More

by Nicholasmaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Arlington Heights Ford responded

Nicholas, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Arlington Heights Ford Team

April 08, 2024

Tony is the best at getting things done. We always appreciate your great service and help at a moments notice! More

by Mcglefke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
Report | Print
Apr 11, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

April 08, 2024

They was very polite and helpful service was quick and fast I recommend them to anyone More

by martrinarknighten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Arlington Heights Ford responded

Martin, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Arlington Heights Ford Team

April 03, 2024

My Service advisor, John B. was great and communicated the progress on my ford explorer. I didnt expect that it will done within a day but did everything he could to get in ch More

by rommelllim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2024 -

rommelllim responded

Great service

April 02, 2024

I dealt with Luigi Alfano in the Service Department. He was extremely helpful. He was patient and answered all of my questions. Very nice to deal with. Hope to have him help me in future visits. More

by AngeloS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2024 -

Arlington Heights Ford responded

Angelo, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Arlington Heights Ford Team

March 31, 2024

It was a very good experience, I will come back next time when the car needs service. More

by gonzalez-zoila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

March 29, 2024

Never got back to me about a Warranty part they had to order for a repair on 02/28/24. It’s been 2 months and I still haven’t heard from anyone from the Service Dept. Do not trust this Service Dept.! Stay More

by Ldub
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Hood
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Wojciechowski
Report | Print
March 29, 2024

It's friendly, trustworthy and convenient for me, pretty close to my house. And they have free coffee. More

by JOSELITO67.JG@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Pobuta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adreana Munoz
Report | Print
Apr 02, 2024 -

Arlington Heights Ford responded

Thank you for providing this amazing feedback! Our team really appreciates your comments and we hope that you will visit us again soon! Sincerely, The Arlington Heights Ford Team

1
...
16
17
18
...
136