Arlington Heights Ford - Service Center

Tony W was a stand up guy. Super quick, diligent, respectful. Exactly what you want when you are in a dealership. Super quick, diligent, respectful. Exactly what you want when you are in a dealership. More

Another great experience at Arlington Heights Ford. Had a 7 AM appointment for my 2019 F250. Was taken into the garage and written up promptly at 7 AM by the service manager. Waited for my vehicle i Had a 7 AM appointment for my 2019 F250. Was taken into the garage and written up promptly at 7 AM by the service manager. Waited for my vehicle in the very nice customer lounge. They did the oil change and a multi-point inspection of the vehicle. I was greeted by Mike in the lounge with my keys and taken to the cashier to check out. Total time spent was less than an hour. Mike was very professional and very friendly. The cashier was also very polite and very friendly. All in all a great start to my very busy day. AH Ford had been our "go to" dealer for over 10 years now and we will continue to do business with them as long as we own a vehicle. More

You guys are outstanding, as always! Thank you for the good service. Kevin Campbell. Ken Campbell Thank you for the good service. Kevin Campbell. Ken Campbell More

This dealership is excellent. I am always completely satisfied with the service team and the work they do to my car. I am always completely satisfied with the service team and the work they do to my car. More

I just want to say Jerry your Service Manager runs the greatest shop. I been coming here since 2001, and always had the most professional service. Everyone is so nice. They do whatever it takes to make su greatest shop. I been coming here since 2001, and always had the most professional service. Everyone is so nice. They do whatever it takes to make sure I have the best service. I listen how Jerry runs your shop, and I feel the reason the staff is that good is because of his leadership. I have listened to see how he talks to your service writers and to the mechanics with great respect. I also run a service department for a living in a different type of venue and I know how challenging it must be, because you will always have a few customers who are unhappy no mater what you do. I will tell you this, I could only imagine for these employees that come in day in and day out this crew works hard. Since I am a manager I listen to other situations and around me when I am there in your shop and every customer is treated special, with detailed explanations about their service. I rated below with the people that I have seen in person. If I could remember the people I spoke with on the phone they were also very professional and would rate them five stars. So what I am trying to say is Jerry and crew..... Thank you!! More

I’ve been coming to this dealership since October 2021, I have yet to have a bad experience, all the people that I have interacted with have a positive will do attitude. Service is convenient for me, here, s have yet to have a bad experience, all the people that I have interacted with have a positive will do attitude. Service is convenient for me, here, since it is only 10-15 minutes away from me. More

Tony Woiciechowski was awesome…. I was completely satisfied with his customer service and ability to explain things. I was completely satisfied with his customer service and ability to explain things. More

Justin was great. I had major problems with my car and he took care of everything. From the repair work to the rental car. He kept me in the loop about every step of t I had major problems with my car and he took care of everything. From the repair work to the rental car. He kept me in the loop about every step of the work. Good job Arlington Heights Ford for hiring Justin! More

Down to earth, knowledgeable, Real people Staff, Give you a straight answer and offer options on repairs / Flexibility - What really needs attention and what can wait. Jerry Hood, Victor Villanueva helped o a straight answer and offer options on repairs / Flexibility - What really needs attention and what can wait. Jerry Hood, Victor Villanueva helped on this situation well. Also want to say that on other service visits, Anthony Velasco is Awesome to work with too, great personality!!! Great job guys!!!!! More

Myself, family and friends, have purchased 15 vehicles in over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team over the past 15 years there. Everyone there is the best Junior, Lonnie, Sam Jerry and the entire service team More