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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,223 Reviews

1,223 Reviews of Arlington Heights Ford - Service Center

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March 22, 2022

Great Service for many years. Service manager Jerry is great! Just had my SUV there and as usual fast professional service. It is main reason I keep buying my vehicles there. More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco, Trevor Omstead, Katie Santille
Mar 25, 2022 -

Arlington Heights Ford responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Arlington Heights Ford Team

March 22, 2022

Mike Waddle is a great person to work with every time I need my vehicle serviced. I enjoy my visit, even the waiting room. Best of all, I get to visit the showroom and look at whatever they have on hand. l More

by jarhead209
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Arlington Heights Ford responded

Hi jarhead209 and thank you for your kind words. We are very happy to hear that Mike was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

March 19, 2022

I had an oil leak and the Ford service center at another location couldn’t find the source but the Ford service center at Arlington Hts could. In addition Tony was wonderful and helpful. He kept me updated More

by Hong V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2022 -

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

March 17, 2022

Very pleased with service and the explanation of what was needed. Staff was very friendly and accommodating. More

by Bkmai9360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Velasco
Mar 22, 2022 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

March 17, 2022

Clean, professional and courteous. Made me feel like my patronage was appreciated. I will return. More

by randy54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2022 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

March 15, 2022

Great job by AH Ford and Mike Waddle as always. No where else to go for a new Ford or Fors Swervice. More

by ATHOMASHOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2022 -

Arlington Heights Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Arlington Heights Ford Team

March 12, 2022

Great, honest service! Jerry Hood and his team do a great job! I’ve been a customer for years. More

by dwberkow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

March 11, 2022

Great service! Definitely will be back. Was in and out! I would highly recommend them. More

by Loafer515
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2022 -

Arlington Heights Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Arlington Heights Ford Team

March 09, 2022

Great Dealership! Wouldn't go anywhere else. Elliott is the guy to buy from when your looking for a new vehicle. I drive from Indiana to have service/oil changes. More

by bbaxter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Arlington Heights Ford responded

Thank you for the wonderful review and for traveling to Arlington Heights Ford from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Arlington Heights Ford Team

March 08, 2022

Great service. Helped and kept me in touch to let me know status of part. More

by Stevger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Arlington Heights Ford responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Arlington Heights Ford Team

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