Arrowhead Honda

I have been a Honda customer since 2004. Recently I wanted to purchase a brand new vehicle so I went in to Arrowhead Honda. In the course of doing business with Arrowhead Honda, I was consistently LIED wanted to purchase a brand new vehicle so I went in to Arrowhead Honda. In the course of doing business with Arrowhead Honda, I was consistently LIED TO, BULLIED, PUSHED AROUND, DECEIVED, NEGLECTED, and then dropped completely with no further help or remedy despite repeated requests from the receptionist all the way up to the highest management. The worst person in the place was "Dino", who is simply a salesman but told me he was the General Manager to trick me into a deal with him. I was entered into a loan agreement for a Honda Civic Sport (MSRP $24,000) for a contractual obligation of $43,000! These people have ignored me, lied to me, kicked me out of the dealership when the deal was finalized against my wishes with missing signatures and no explanations. Not only that, they shopped my loan around endlessly despite my excellent credit score causing a high amount of inquiries on my report. I hope that anyone who reads this will see what horrible and unprofessional people Arrowhead Honda employ and will drive miles out of their way to avoid them. I will be screaming this from the mountaintops in an effort to keep other unsuspecting auto purchasers from being victims of Arrowhead Honda’s deceitful and underhanded business practices. More

This was the only dealership that had the model and trim I wanted; however the salesperson was knowledgeable and nice and the transaction went smoothly. The dealership is close to my home and will be conve I wanted; however the salesperson was knowledgeable and nice and the transaction went smoothly. The dealership is close to my home and will be convenient if and when I need the car serviced. More

By far one of the best experience I have ever had. Can't say enough for how quick my questions were answered and the professionalism that was showed between sales and the entire team. Specifically Dave was say enough for how quick my questions were answered and the professionalism that was showed between sales and the entire team. Specifically Dave was a pleasure to work with and again can't say how happy I am the way things turned out. Thanks again to the team at arrowhead honda! More

My son and I came here to get an appraisal and to buy a car! As we walked up a salesman name Graham walked up, this man is so rude..and unprofessional.. we ended up going to Dealership next door, and bough car! As we walked up a salesman name Graham walked up, this man is so rude..and unprofessional.. we ended up going to Dealership next door, and bought a nice SUV, and had a very pleasant Salesman!! More

Roxann Underwood is a very professional salesperson. I would recommend her to other friends and people would recommend her to other friends and people More

The best dealership experience I have ever had. Wasn’t buying at the time, but sold them a 2018 Porsche Cayman. Roxann was my point of contact from initial negotiation via text to coming in to finalize th buying at the time, but sold them a 2018 Porsche Cayman. Roxann was my point of contact from initial negotiation via text to coming in to finalize the deal. She was super kind, accommodating, and responsive from beginning to end. The used car buyer Vinny was also excellent. The car was of course inspected by him, but there was no BS, no last minute bait and switch or any other tactics many of us are used to at car dealerships, especially now days. When I showed up at the dealership, I was promptly greeted by Roxann, quickly presented the paperwork while the car was inspected, and had my check and was on my way in 30 minutes. An absolutely excellent experience! Could not recommend them more. More

This experience with Arrowhead Honda was the only dealership experience in the greater Phoenix area that was not a horrible high pressure experience. dealership experience in the greater Phoenix area that was not a horrible high pressure experience. More