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Arrowhead Honda

Peoria, AZ

4.6
3,422 Reviews
At Arrowhead Honda we don’t want to be just another car dealership, we strive to be unique. We believe that “The Dealer IS the Difference.” At Arrowhead Honda you will always be treated with the utmost professionalism and courteousness. Just ask anyone who does business with us. To pursue our objective of ‘serving customers for life,’ we are committed to delivering quality service that parallels the quality of the Honda vehicles we have sold for years. We invite you to visit Arrowhead Honda and experience our dedication and commitment firsthand. And remember, “The Dealer IS The Difference.”
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8380 W Bell Rd.

Peoria, AZ

85382

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Showing 3,422 reviews

November 29, 2018

I wouldn't take my van anywhere else! Honesty! As a single woman, trust is very important. Richard has always helped me prioritize any work needed. My loyalty has been rewarded in many More

by Grandma Debbie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Ellis
Nov 30, 2018 -

Arrowhead Honda responded

Thank you so much for the wonderful review on Arrowhead Honda's Richard Ellis.We really appreciate your business and your loyalty. Thank you for taking the time to give feedback on your experience . We will be looking forward to working with you in the future! Jill Chafitz -Director of Customer Relations

November 29, 2018

Great customer service I didn't give it 5 stars because it is costing more than I thought. I did not know about additional expenses: maintenance, dent, theft. More

by V.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charlie Awawdeh
Nov 30, 2018 -

Arrowhead Honda responded

All paperwork is gone over extensively to the customer and all contracts should always be reviewed by the customer and the customer should always understand the terms of their contracts before they sign them. I am sad to see that you were not completely satisfied with your experience. We take customer satisfaction very seriously and do all that we can to eliminate unnecessary steps in the car buying process. Unfortunately, one of the steps we cannot eliminate is the offering of optional products in the Finance office. For our protection and yours, our Salesman, Managers and Finance Mangers are instructed to treat each customer with the same respect and offer 100% of the options available.While not all customers choose to take advantage of the features offered, we have found that a majority of our customers appreciate our full disclosure approach. We are more than happy to sit down with you and go over all your documents so you have a better undertsanding of your financial purchase and breakdown Jill Chafitz Director Of Customer Relations jchafitz@arrowheadhonda.com

Nov 30, 2018 -

V. responded

How could one read over everything on a lease agreement, with extras. There were pages and pages and pages and I was just handed each paper to sign. I am not a lawyer and I had been in the dealership for many hours. I was very tired as I am 85 years old. The lease itself is a very long sheet of paper. I gave my honest opinion and I will stick with it. I like the car, everything that was handed to me was signed, and I gave just about a perfect score other than that I had not expected to pay more at the second man's office. You should thank me, not reprimand me. I know you should read everything but I would have been there hours more. I also did not know about the $350 when the car is turned in after 3 years. I trusted you.

November 29, 2018

Very good dealership Had warranty and oil change performed and was finished very quick. Would recommend this dealership to anyone and have. Ricky the technician was very n More

by Bigbm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Majercin
Nov 30, 2018 -

Arrowhead Honda responded

Thank you so much for the wonderful review on Arrowhead Honda's Technician Ricky. We really appreciate your business, and you taking the time to give feedback on your experience . We will be looking forward to working with you in the future! Jill Chafitz -Director of Customer Relations

November 29, 2018

Great customer service. As always, David Scott provided great customer service. My Odyssey was in for routine maintenance and he got my vehicle in and the service completed v More

by JRainaldi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Arrowhead Honda responded

Thank you so much for the wonderful review on Arrowhead Honda's Service Advisor David Scott .We really appreciate your business and your loyalty. Thank you for taking the time to give feedback on your experience . We will be looking forward to working with you in the future! Jill Chafitz -Director of Customer Relations

November 28, 2018

Good service. I came in to have the recall part repaired on passenger air bag. Friendly employees. Van drivers very pleasant; brought me to work in a timely manner More

by Linda
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Bullock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Arrowhead Honda responded

Thank you so much for the wonderful review on Arrowhead Honda's Service Advisor Steve Bullock.We really appreciate your business and your loyalty. Thank you for taking the time to give feedback on your experience . We will be looking forward to working with you in the future! Jill Chafitz -Director of Customer Relations

November 28, 2018

Quick. Oil change No appointment, drive-in oil change completed. Service was quick and easy. Michael was very courteous and got me through promptly in less than 1 hr. More

by Xink0154
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike King
Nov 30, 2018 -

Arrowhead Honda responded

Thank you so much for the wonderful review on Arrowhead Honda's Service Advisor Mike King.We really appreciate your business and your loyalty. Thank you for taking the time to give feedback on your experience . We will be looking forward to working with you in the future! Jill Chafitz -Director of Customer Relations

November 28, 2018

Competitive pricing, great service They had very competitive pricing which is not usually the case with a dealership in my experience. They were very flexible and not pushy on what I wa More

by Lawboy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Arrowhead Honda responded

Thank you so much for the wonderful review on Arrowhead Honda's Service Advisor Tom Urbina .We really appreciate your business and your loyalty. Thank you for taking the time to give feedback on your experience . We will be looking forward to working with you in the future! Jill Chafitz -Director of Customer Relations

November 28, 2018

Excellent on all counts. Our experience with Graham Faria was excellent in all aspects. We were treated with respect and all our questions were answered. He went the extra m More

by D&D
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Graham Faria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Sokol
Nov 30, 2018 -

Arrowhead Honda responded

Thank you so much for the wonderful review on Arrowhead Honda's Salesman Graham Faria.We really appreciate your business and your loyalty. Thank you for taking the time to give feedback on your experience . We will be looking forward to working with you in the future! Jill Chafitz -Director of Customer Relations

November 28, 2018

Fast, efficient and informative. Friendly. I felt my sales person, Jordan had my interest at heart. He was friendly informative fast efficient. I would recommend this dealership to family a More

by Honda Mary
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Pyle, David Gokool
Nov 30, 2018 -

Arrowhead Honda responded

Thank you so much for the wonderful review on Arrowhead Honda's Salesman Jordan Pyle and David Gookal in Finance.We really appreciate your business and your loyalty. Thank you for taking the time to give feedback on your experience . We will be looking forward to working with you in the future! Jill Chafitz -Director of Customer Relations

November 28, 2018

Always fast service Thank you for always being so friendly and usually quicker than the estimated time you give me. I dread bringing my car to get serviced, since it woul More

by msharma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Urbina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Arrowhead Honda responded

Thank you so much for the wonderful review on Arrowhead Honda's Service Advisor Tom Urbina.We really appreciate your business and your loyalty. Thank you for taking the time to give feedback on your experience . We will be looking forward to working with you in the future! Jill Chafitz -Director of Customer Relations

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