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Audi Burlington
Burlington, MA
3,338 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,338 reviews
June 22, 2025
Poor experience. Communication was minimal. Questions asked not fully answered I felt I was disregarded for the matters I inquired about. Warranty company involved Communication was minimal. Questions asked not fully answered I felt I was disregarded for the matters I inquired about. Warranty company involved had a “different version” of what was going on from the dealership compared to what I was told. Service manager contacted for several concerns and had to reach out again because no response, that too felt like I had to pull teeth to talk on the phone with him I was told in an email he would follow up with everything and a breakdown of things from the warranty company given the disconnect between the dealership and them but never received any further communication….I had questions I wanted answers to but couldn’t even get those answered from a manager after our conversation in which I thought he was going to investigate things further. All I received was a text the following week from the service advisor which was very basic and yet again when I asked the same questions I couldn’t get anywhere, if anything I sensed a bit of an abrasive response to be honest which was appalling. Service took weeks for something that should’ve been able to be diagnosed and completed in a more timely manner. I asked for an update on the status when in would be approximately ready so I could plan accordingly with my work and what not to return the loaner & get my car, told this could happen essentially but no I received a text 2 days prior to the estimated day it may be completed saying it was done. Click a link for an invoice & another to pay! Last year when I came in wasn’t that impressed either especially since I had to drive all the way back there because the issue I brought it in for wasn’t completed. Not sure why the place I bought my car recommended this location for service because this most recent experience was not only an inconvenience for many reasons but stressful experience to say the least, even picking up the vehicle on 6/19 the girl I dealt with was not pleasant & seemed as if I was a bother to her that she had to do her job. I asked basic questions I felt I was getting an attitude by her demeanor and approach. I wasn’t sure if I just walked out and looked for my car or waited there and again I was made to feel as if I was a bother. Very unprofessional I will resume going back to the Shrewsbury location where I initially went and should’ve remained. More
by smcomeau3
June 21, 2025
Peter Matton, the Audi Specialist, was exceedingly helpful and patient with me since I haven't purchased a new vehicle, having enjoyed my 10 year old A3, but it was time. The A5 advanced touchscreen d helpful and patient with me since I haven't purchased a new vehicle, having enjoyed my 10 year old A3, but it was time. The A5 advanced touchscreen digital technology was quite intimidating, but Peter knew just how to reassure me that it was, quite manageable, all with a smile and good humor I made my purchase feeling confident ,thanks in large part to Peter. Gratefully, a 78 year old woman drove away comfortably in her new car! More
by pegdyro
Employees Worked With
Other Employees :
Michael Rosario was also very accommodating despite my paying in cash!!
June 19, 2025
Car was in for 40,000 mile service which is a costly one! ! I had reserved a loaner but none was available. Derek handled the situation quickly and professionally, offering several solutions. Not his fault th ! I had reserved a loaner but none was available. Derek handled the situation quickly and professionally, offering several solutions. Not his fault that cars hadn’t been returned but still annoying. He assured me the service would be done in two hours so I opted to wait. In fact, the service was done in a little over an hour and Derek did a great job of keeping me informed. Very happy with the service I recieved.. More
by Mmjcob
Employees Worked With
June 17, 2025
Disappointing customer service. Could not be bothered to look up from phone. Had to wait when there was no line. Made me go to one line to check in and then go to another line which Could not be bothered to look up from phone. Had to wait when there was no line. Made me go to one line to check in and then go to another line which was right next door and both made me wait. Unnecessary rudeness. Also, said car was in garage. Waited there and it never came. Walked around and it was outside. No one said anything to me about it. Also, promised a rental car to use but no rental was available. Had to lyft there and back and entire day of errands had to be cancelled. More
by SG74
Employees Worked With
June 13, 2025
In for oil/filter change it was finished in a timely manner. Anthony was esay to work with answered all questions I had . Thanks manner. Anthony was esay to work with answered all questions I had . Thanks More
by sstepanis
June 11, 2025
Well coordinated service from sales to financing and auto service. Nathan is a thoughtful and responsive sales professional. service. Nathan is a thoughtful and responsive sales professional. More
by Tracy W
June 07, 2025
I called Audi Burlington the young lady on the phone advised me of my best options I had my car towed to Audi Burlington that night by morning I was all set my car was checked out problem resolved. Audi advised me of my best options I had my car towed to Audi Burlington that night by morning I was all set my car was checked out problem resolved. Audi Burlington was courteous answered all my questions and cleaned my car. Very satisfied Thank you Audi Burlington More
by Blatrice632
Employees Worked With
June 07, 2025
Services manager was excellent however I didn’t get the same impression from the other person that was working with me. same impression from the other person that was working with me. More
by Angie
June 06, 2025
It was effective for car service with your staff Jim I appreciate it about hie did that good job.. appreciate it about hie did that good job.. More
by Cheng
Employees Worked With
