Audi Burlington

It started with Jennifer Gardner as she was so professional, friendly and honest when I was called to arrange for my 15,000 mile service check-up. Jennifer not only shared with me her very positi professional, friendly and honest when I was called to arrange for my 15,000 mile service check-up. Jennifer not only shared with me her very positive experiences with her colleagues and especially with the service consultants, she produced a profile for me as we were talking. She gathering my information and inputting data into the system while having conversation with me. She set-up an appointment date and time, and reserved a loaner for me. It was a great start to my service experience. It was quick and painless. Meeting Cindy when I brought my car in for service was great. She was professional and extended a welcoming greeting. Confirmed why I was there and asked if there were anything else that I wanted them to check... It was how she reached out beyond just checking my car in for service that was appreciated. She then made sure that I did not have to wait too long for my car after I return to pick-up my car. Once again, quick service but with a personal touch. It was a very nice experience. More

Excellent Service. Jeff was extremely helpful. He was very polite and explained everything what was going to happened when I made the appointment. The dealership is very convenient and accommodating. The very polite and explained everything what was going to happened when I made the appointment. The dealership is very convenient and accommodating. They offered me a great free loaner. The service was done within few hours. The dealership was extremely clean so was my car when I picked it up. Thank you Audi Burlington for your great service and Thank you Jeff for your customer support. More

I rated my Audi Burlington experience as a 5 and this is why: My sales person, Lanell Beckles, was friendly, professional, and very knowledgeable about Audi automobiles...the perfect combination for a sale why: My sales person, Lanell Beckles, was friendly, professional, and very knowledgeable about Audi automobiles...the perfect combination for a salesperson. He knew what I wanted and delivered! In fact, he came in on his day off to personally do the final walkthrough of the car before I drove it away! Mikail Moiseyev handled the financial part of the transaction and he was able to secure a very competitive rate for financing. I usually dread paperwork, but he had it well organized and the process wasn't painful at all. In short, I went in on Sunday to look at a Q5 and on Tuesday afternoon it was parked in my driveway....deal done! *One more thing, I had to return my Honda lease so I used Honda Burlington, another Herb Chambers dealership, and the person that handled that, Mr. Crow, was also great! No problem whatsoever... I would do business with the Herb Chambers family any day! Kristyn R., Lawrence, MA More

Excellent customer service. Best car buying experience in the 25 years I have owned cars. Helped us find the right car without the usual car salesman process. Purchased a 2012 certified pre-owned A6 at a ver the 25 years I have owned cars. Helped us find the right car without the usual car salesman process. Purchased a 2012 certified pre-owned A6 at a very fair price. The "smart pricing" was the price I had in mind and was well within my researched price parameters. I highly recommend an Audi and highly recommend Audi Burlington. Ask for Josh - you can't go wrong. More

I am a sales professional myself so I am not the easiest buyer and or person to sell to. I like to perform extreme due diligence on every purchase to ensure I receive the best value possible. When I walke buyer and or person to sell to. I like to perform extreme due diligence on every purchase to ensure I receive the best value possible. When I walked into Audi Burlington I knew exactly what car I had in mind. Russ K. was very attentive, courteous, and understanding throughout the entire sales process. Rus did not attempt to pressure me or lure me into any traditional "Car Salesman" tricks even after I told him I was going to look at a few more of the same vehicle as other local dealerships. Russ was thoughtful in calling me back a few days later to check in on my car buying process and offer his assistance. I would gladly work with Russ again and better yet would refer my friends to work with him as well. More

I have been an Audi driver for the last 15 years and have bought/leased all my vehicles from IRA Audi in Peabody Mass. I was driving a 2007 Q7 at the time with 120,000 miles and it was getting up there and bought/leased all my vehicles from IRA Audi in Peabody Mass. I was driving a 2007 Q7 at the time with 120,000 miles and it was getting up there and thought I should start exploring my options so I went to IRA. They stuck me with the most junior, unknowledge about salesman they could find who's only concern was if I was going to buy the car that day. Nothing about the car was described features, warranties new changes etc. nothing! I proceeded to leave pissed off. I called my service guy at IRA who referred me to his brother at Burlington Audi who then referred me to Bruno Lopes salesman. That poor kid must have driven in 6 cars with me some of them twice just to make sure I was sure of my decision at the same time talking about and showing all the features etc. He knows everything about all Audi's refreshing! Once I decided on a model Mikail Moiseyev in Financing appraised my car at a VERY fair value and helped me get the financing I needed (which was not an easy task). Bruno introduced me to the service department and come to find out my old service rep from IRA is now there Cindy! It was like old home week at Audi Burlington. They took care of all the paperwork transferring of plates etc and I picked my new 2012 A6 sport the next day! When I noticed a scratch a day later I went in and Bruno and the sales manager agreed to fix it and we are currently making an appt (at which time I will get a loaner) what more could you ask for I'm a convert long are the days of IRA Audi I now and forever will be a loyal patron of AUDI Burlington not only for my Audi's in the future but for all my service needs of my current one. I great experience! I would recommend this dealership to anyone! Sincerely Paige A Fantasia Controller More

Jim Parolisi has been my Service Advisor for several years. On this visit he sent me an email and left a voice message answering my voicemail request for an appointment within an hour of when I had left years. On this visit he sent me an email and left a voice message answering my voicemail request for an appointment within an hour of when I had left him a message. When I arrived he had the paperwork ready, answered a couple of questions clearly and let me know there were some computer updates for the car which would be installed during the visit. He is a good listener, noting my requests and making sure that the service department covered each of them. He is friendly, upbeat, very knowledgeable and answers questions directly without skirting the issue. Jim is efficient and never wastes time, especially when I wait for the car servicing rather than take a loaner. His relationship with his colleagues is friendly which allows him to find out more details if needed. More

After weeks of research, I decided to lease the 2014 Audi A4. I connected with Jason on a Saturday afternoon. Within a minute of entering the dealership, he engaged in a positive, low-pressure way that set A4. I connected with Jason on a Saturday afternoon. Within a minute of entering the dealership, he engaged in a positive, low-pressure way that set the tone for the entire experience. Jason was knowledgable, courteous and patient. The negotiation process was surprisingly simple. The delivery process was informative and seamless. I would encourage anyone looking to lease or purchase an Audi to consider contacting Jason. He played an integral part in what turned out to be a great experience. More

Just drove my Audi A4 for the first time! Tom was so helpful every step of the way. We got exactly what we were looking for. Thank you! helpful every step of the way. We got exactly what we were looking for. Thank you! More