Audi Burlington

I’ve purchased 3 A4’s from Audi Burlington over the past 15+ years. The one constant and a large reason for my loyalty to the dealership has been the service department, specifically Jim Parolisi. He’s al 15+ years. The one constant and a large reason for my loyalty to the dealership has been the service department, specifically Jim Parolisi. He’s always been for advocate for me with regards to the service for my vehicle and addressing any issues that come along. Not sure when I’ll get my next car but I do know where I will be getting it from. More

I had the pleasure of working with Peter at Audi Burlington, and I couldn’t be more impressed with his level of professionalism and expertise. From the moment I stepped onto the lot, Peter made me f Burlington, and I couldn’t be more impressed with his level of professionalism and expertise. From the moment I stepped onto the lot, Peter made me feel at ease with his no-pressure approach and deep knowledge of the Audi lineup. The entire process was smooth, and Peter took the time to walk me through all the features of my new Audi, ensuring I felt confident and excited about my purchase. His attention to detail and commitment to providing an exceptional customer experience truly set him apart. If you’re in the market for a new Audi, I highly recommend reaching out to Peter at Audi Burlington—you’ll be in great hands!" More

Love the environment. Everyone that I worked with is super helpful and respectful. I would definitely buy from them again. Everyone that I worked with is super helpful and respectful. I would definitely buy from them again. More

No pressure. They were clear on the trade in process and option to discussions. Very knowledgeable regarding the Audi spec… and answered every question. They were clear on the trade in process and option to discussions. Very knowledgeable regarding the Audi spec… and answered every question. More

My salesmen was great. Solved my problems with my insurance company and registry of motor vehicles. Solved my problems with my insurance company and registry of motor vehicles. More

Audi Burlington is efficient, reliable and easy to access. In my most recent appointment they fixed everything very quickly while I waited. access. In my most recent appointment they fixed everything very quickly while I waited. More

I brought my Audi in for service and it was beyond exceptional from the second I pulled in to when I left! exceptional from the second I pulled in to when I left! More

I am writing to formally express my dissatisfaction regarding the service I received on Saturday, August 2nd, 2025 at Audi Burlington, related to my 2019 Audi Q7. The purpose of my visit was to complet regarding the service I received on Saturday, August 2nd, 2025 at Audi Burlington, related to my 2019 Audi Q7. The purpose of my visit was to complete the 40,000-mile scheduled maintenance and to have the vehicle assessed due to active dashboard indicator lights (check engine and triangle with exclamation mark). Upon arrival, I was assisted by Service Advisor Anthony Ferrei, who has previously provided reasonable service. However, during this visit, Mr. Ferrei appeared rushed and dismissive despite only one other customer being present. He promptly stated my vehicle was due for its 40K service and quoted an estimated cost of $1,700, while also informing me that my warranty expired in May. While I acknowledged that I scheduled the appointment for this purpose, I explained that the indicator lights had been on for a week and were now intermittently off. I requested that the lights be prioritized to determine if the full 40K service was warranted. Mr. Ferrei suggested a “minor service” at approximately $399, which included an oil and filter change, brake inspection, and tire check. I informed him that the tires and brakes had already been serviced within the last six months and did not require additional inspection. I also asked whether any notice regarding the upcoming 40K service should have been provided through the vehicle's onboard system or by dealership correspondence—he agreed there should have been. Most troubling is the fact that I had a prior service completed on December 24, 2024, and upon review of my records and the technician’s video sent to me, I found that the service reminder indicator had not been reset, which would have notified me of the upcoming 40K service. Additionally, the oil/filter change that was completed during this visit was entirely unnecessary, given the December service. When I followed up with Mr. Ferrei to address this oversight, he acknowledged that the oil change was redundant and admitted it was an error on his part, but dismissed my concerns by stating, “What do you want me to do—I can’t take the oil out of the car,” and “I can’t comp you as I’m not losing my job.” Such a response is unprofessional, unacceptable, and fails to reflect Audi’s commitment to high customer service standards. As per Audi's own maintenance schedule and industry service best practices, service history should be reviewed thoroughly, and the vehicle’s onboard systems properly reset to ensure accurate tracking of scheduled maintenance. Oversights like these not only lead to unnecessary expenses for the customer but also erode trust in the brand’s promise of luxury and reliability. More

My first experience in buying a used car was a bit intimidating but Jay L.’s knowledge and professionalism made the process smooth and stress-free. I appreciate the patience and support. Thank you! intimidating but Jay L.’s knowledge and professionalism made the process smooth and stress-free. I appreciate the patience and support. Thank you! More

Best and quick service guys are great with getting what you need to make your car better you need to make your car better More