Audi Burlington

Audi Burlington is efficient, reliable and easy to access. In my most recent appointment they fixed everything very quickly while I waited. access. In my most recent appointment they fixed everything very quickly while I waited. More

I brought my Audi in for service and it was beyond exceptional from the second I pulled in to when I left! exceptional from the second I pulled in to when I left! More

I am writing to formally express my dissatisfaction regarding the service I received on Saturday, August 2nd, 2025 at Audi Burlington, related to my 2019 Audi Q7. The purpose of my visit was to complet regarding the service I received on Saturday, August 2nd, 2025 at Audi Burlington, related to my 2019 Audi Q7. The purpose of my visit was to complete the 40,000-mile scheduled maintenance and to have the vehicle assessed due to active dashboard indicator lights (check engine and triangle with exclamation mark). Upon arrival, I was assisted by Service Advisor Anthony Ferrei, who has previously provided reasonable service. However, during this visit, Mr. Ferrei appeared rushed and dismissive despite only one other customer being present. He promptly stated my vehicle was due for its 40K service and quoted an estimated cost of $1,700, while also informing me that my warranty expired in May. While I acknowledged that I scheduled the appointment for this purpose, I explained that the indicator lights had been on for a week and were now intermittently off. I requested that the lights be prioritized to determine if the full 40K service was warranted. Mr. Ferrei suggested a “minor service” at approximately $399, which included an oil and filter change, brake inspection, and tire check. I informed him that the tires and brakes had already been serviced within the last six months and did not require additional inspection. I also asked whether any notice regarding the upcoming 40K service should have been provided through the vehicle's onboard system or by dealership correspondence—he agreed there should have been. Most troubling is the fact that I had a prior service completed on December 24, 2024, and upon review of my records and the technician’s video sent to me, I found that the service reminder indicator had not been reset, which would have notified me of the upcoming 40K service. Additionally, the oil/filter change that was completed during this visit was entirely unnecessary, given the December service. When I followed up with Mr. Ferrei to address this oversight, he acknowledged that the oil change was redundant and admitted it was an error on his part, but dismissed my concerns by stating, “What do you want me to do—I can’t take the oil out of the car,” and “I can’t comp you as I’m not losing my job.” Such a response is unprofessional, unacceptable, and fails to reflect Audi’s commitment to high customer service standards. As per Audi's own maintenance schedule and industry service best practices, service history should be reviewed thoroughly, and the vehicle’s onboard systems properly reset to ensure accurate tracking of scheduled maintenance. Oversights like these not only lead to unnecessary expenses for the customer but also erode trust in the brand’s promise of luxury and reliability. More

My first experience in buying a used car was a bit intimidating but Jay L.’s knowledge and professionalism made the process smooth and stress-free. I appreciate the patience and support. Thank you! intimidating but Jay L.’s knowledge and professionalism made the process smooth and stress-free. I appreciate the patience and support. Thank you! More

Best and quick service guys are great with getting what you need to make your car better you need to make your car better More

The service at Audi Burlington is superb! Anthony takes excellent care of our Audis. We can’t thank Anthony enough and will recommend Audi Burlington to everyone. Anthony takes excellent care of our Audis. We can’t thank Anthony enough and will recommend Audi Burlington to everyone. More

Brenden at Burlington Audi went above and beyond in his salesmanship. I am thoroughly impressed and can honestly say it was my most pleasant experience purchasing a vehicle. I highly recommend, and thank y salesmanship. I am thoroughly impressed and can honestly say it was my most pleasant experience purchasing a vehicle. I highly recommend, and thank you again Brenden. More

Jim made everything easy! Appointment was made and there was no wait time. Kept in touch to let me know what was happening with the car. It was fixed and I came back and di Appointment was made and there was no wait time. Kept in touch to let me know what was happening with the car. It was fixed and I came back and didn’t have to wait to pick up my car. Great experience! More

Consistently, the service at this dealership is top-notch. I either work with Derek or Anthony. This last visit I worked with Anthony who was able to help me with a last-minute emergency situation top-notch. I either work with Derek or Anthony. This last visit I worked with Anthony who was able to help me with a last-minute emergency situation with the car and not only got me on my way within a couple of hours with an unexpected appointment, but he also put me in a loaner without any notice so that I could grab some lunch while I waited for the service to be complete. Communication and attention and care are unparalleled from any other experiences I’ve had in recent years at other dealerships, which is why I keep coming back. Keep it up!! Thanks!! More

Excellent customer service. Professional, knowledgeable and reliable from start to finish. Made the car buying experience seamless. Highly recommend! Professional, knowledgeable and reliable from start to finish. Made the car buying experience seamless. Highly recommend! More