Back

Audi Burlington

Burlington, MA

4.8
3,427 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Contact Dealership

62 Cambridge St

Burlington, MA

01803

Directions

By Type

Showing 3,427 reviews

April 02, 2024

Jim in the Service department should be the poster boy for Exceptional customer service. Best I’ve seen in a really long time! More

by Clangwuma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Audi Burlington responded

Hi Clang! We're delighted to know that Jim from our Service department provided exceptional customer service! Your feedback is greatly appreciated, and we'll be sure to pass it along. Thanks for choosing Audi Burlington!

April 02, 2024

Very professional staff. Loaner car was clean and ready immediately. Service was quick and thorough. More

by Brendonbyrnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

April 01, 2024

It was a relaxed, no pressure, informative and enjoyable experience. Brendan addressed all our questions and we left the dealership happy new car owners. More

by jelmel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Audi Burlington responded

Jelmel, we're glad to know Brendan was able to provide you with a relaxed and informative experience at Audi Burlington. Congratulations on your new car!

April 01, 2024

The staff were helpful, nice and experienced. Easy process, thanks to all involved, happy with my purchase More

by Sjenkins
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicoly Mandelli
Apr 02, 2024 -

Audi Burlington responded

We're glad to know you had a positive experience with our team at Audi Burlington! Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you!

April 01, 2024

Victoria was great Easy to deal with, understanding, an knowledgeable. She followed up on any issues or concerns very timely. More

by Bill_alcott
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Finance was great too, Victoria Olivera
Apr 01, 2024 -

Audi Burlington responded

Bill, it's great to know Victoria provided you with such a positive experience at Audi Burlington. We appreciate your feedback and look forward to assisting you in the future!

March 31, 2024

Peter and Ali are helpful in making the process smooth. We didn’t expect to have our old car trade in and getting the car we want in just 2 days. More

by Charlie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Mohajer
Apr 01, 2024 -

Audi Burlington responded

Charlie, it's great to know that Peter and Ali were able to assist you efficiently at Audi Burlington. We're glad we could make the trade-in process smooth for you!

March 30, 2024

Jay was fabulous. So amazingly helpful in guiding me through the car options that would meet my needs. And very patient with my many, many questions. After purchase More

by Eweisman6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Levy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Mohajer
Apr 01, 2024 -

Audi Burlington responded

We're thrilled to know that Jay & Ali provided you with a smooth experience here at Audi Burlington! Thanks so much for your business and please don't hesitate to reach out if there's anything else we can do for you!

March 30, 2024

I love this dealership. Great for service. Jim is fabulous. Always gives me the straight story on the state of my 10 year old car. I highly recommend this dealership and More

by Eweisman6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Audi Burlington responded

It's fantastic to know that you've had such positive experiences with Jim and our team at Audi Burlington. We appreciate your recommendation and look forward to your next visit!

March 30, 2024

The service department is always a pleasure to work with. I have never had an issue with the work. Max is my favorite service rep. He keeps you updated on progress and gets you in and out quickly. More

by robac7i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Apr 01, 2024 -

Audi Burlington responded

Thank you for trusting Audi Burlington with your service needs! Max & the team appreciate your support and look forward to seeing you again next time!

March 29, 2024

Do not buy a car from these people. Their cars just sit on the lot and rot out and then they sell them to people and make money off you when you have to keep bringing it back. And 550.0 More

by Hb123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Brodeur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Partridge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Audi Burlington responded

We've read your review and understand that the experience you had was less than optimal. I would like to speak with you further so we can work towards a solution. Please reach out to me at your earliest convenience. Kaitlin Carriere - Business Development Manager - kcarriere@herbchambers.com

...
51
...