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Audi Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.9
3,362 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,362 reviews

May 28, 2025

Above market rates for below market customer experience. Go elsewhere for service, you will be better off More

by hastings.andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alen jonuz
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May 29, 2025 -

Audi Burlington responded

Hi Andy, thank you for your feedback. Our pricing reflects the quality of OEM parts, factory-trained technicians, and the level of care we provide to protect the long-term value of your vehicle. We’re committed to delivering a premium service experience and stand behind the standards we maintain. If there's anything you'd like to discuss further, please reach out. Kaitlin Carriere - Business Development Manager - kcarriere@herbchambers.com

May 28, 2025

Very professional and well organized. I would highly recommend Audi Burlington for your Audi needs. More

by JAMESBHARTNETT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Aponte
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Audi Burlington responded

Hi James, we’re happy to hear you had a professional and seamless experience at Audi Burlington! We hope to see you next time! Safe travels!

May 27, 2025

Scott was an outstanding salesperson—he listened to my requests, answered professionally and knowledgeably, and felt more like a partner helping my find the car that met my needs. My only recommendati More

by Naj
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gaskell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Audi Burlington responded

Hi Naj, thank you for sharing your experience with Scott at Audi Burlington! We're delighted to hear he provided such excellent service. We appreciate your feedback regarding the finance process and will use it to improve our customer experience. Enjoy your new car!

May 23, 2025

Peter Matton was a pleasure to work with. The experience of purchasing a car was fast and efficient. More

by Bradley Mancke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2025 -

Audi Burlington responded

Hi Bradley! Thank you for leaving us this five-star review and kind words for Peter from our sales team at Audi Burlington! We'll see you next time!

May 22, 2025

Transparent information about my car 's needs. Patient explanations of work being done. No pressure to buy all the services listed Everyone is a pro and my service tech Derek B is the best o More

by karen.ficociello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Audi Burlington responded

Karen, we're delighted to hear that Derek and the Audi Burlington team provided such a positive experience for you. Thank you for sharing your feedback, and we look forward to assisting with any future needs!

May 22, 2025

Max is exceptional. He went above and beyond with his customer focus and professionalism. He is an asset to Audi! More

by Coco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Wu
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May 22, 2025 -

Audi Burlington responded

Coco, we're delighted to hear that Max provided exceptional service at Audi Burlington. Thank you for recognizing his dedication and professionalism!

May 21, 2025

Customer service is spot on. Staff is very friendly and helpfull . price are great for the service !! More

by mikekey115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Audi Burlington responded

Mike, we're delighted to hear you had a great experience with our team at Audi Burlington! Thanks for the kind words and support. Safe travels ahead!

May 21, 2025

Great experience, knowledgeable staff and on time service, no hiden charges...I had service manager Jim taking care of me and I couldn't be more satisfied...Good job Herb Chambers of Burlington More

by PPB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2025 -

Audi Burlington responded

We're delighted to hear that Jim and the team at Audi Burlington provided you with a great experience. It's fantastic to know everything was clear and timely for your visit. Thank you for choosing Herb Chambers of Burlington!

May 20, 2025

They treat you like a knowledgeable consumer. They answer all your questions and provide an excellent service advisor in Jim Parolisi.They keep you updated on the progress of your vehicles repair More

by Blu1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike The valet who greets you was excellent
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May 21, 2025 -

Audi Burlington responded

We're delighted to hear that Jim and the team at Audi Burlington provided you with excellent service and kept you well-informed throughout your vehicle's repair process. Thank you for sharing your experience!

May 18, 2025

Scott was very helpful and honest best part of the day. The dealership was great wish there was room to negotiate but they do not on certified cars. The only other concern was the financial person kept pus More

by Ladyfrohne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gaskell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Audi Burlington responded

Thank you for sharing your experience with us at Audi Burlington. We're glad to hear Scott was helpful and honest during your visit. We appreciate the feedback regarding negotiations and will address it internally to improve our service!

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