Audi Des Moines

New Car Purchase We worked with Mercedes and Brent to buy a new car and they made the process seamless. We had a great experience working with both of them. Look forw We worked with Mercedes and Brent to buy a new car and they made the process seamless. We had a great experience working with both of them. Look forward to working with them in the future. More

Professional and fast Very thorough analysis of the problems.and quick quote for repairs Solution is expensive and may take some extended time Luckily I had extended war Very thorough analysis of the problems.and quick quote for repairs Solution is expensive and may take some extended time Luckily I had extended warranty Wish I can have a loaner vehicle for a day if I get stuck More

Good experience ! Bryan did a nice job and was helpful in our questions for remote starter. This was our first service visit with the dealership. ! Bryan did a nice job and was helpful in our questions for remote starter. This was our first service visit with the dealership. More

Great sales staff Brent and George are amazing to work with and always provide a world class experience when buying a vehicle at Audi of Des Moines. Great experience t Brent and George are amazing to work with and always provide a world class experience when buying a vehicle at Audi of Des Moines. Great experience time and again with this team!!! More

Great Purchasing Experience! Very good, easy buying experience with the people from Audi Des Moines. I worked with Mercedes Mickelson and she made the process as simple and easy Very good, easy buying experience with the people from Audi Des Moines. I worked with Mercedes Mickelson and she made the process as simple and easy as can be, she was also very quick to respond with any questions I had. The used vehicle I purchased had a part that needed to be replaced at the dealership (covered under warranty) and once completed she even dropped the car off (over 3.5 hours away)! The finance representative, Aleksandr, was also a pleasure to work with and Brent, one of the managers, stopped by to ensure everything I needed was taken care of (he even test drove my car to ensure it met all of Audi's high standards). The Audi A3 I purchased has been a pure joy to drive and I couldn't speak more highly of the staff at Audi Des Moines- thank you! More

Our salesman TJ was very personable and knowledgeable and answered any questions that we may have had! We would highly recommend him! The only issue we had was it took a lot longe answered any questions that we may have had! We would highly recommend him! The only issue we had was it took a lot longer to close a cash sale after the negotiations then we expected. More

Truly professional dealership! Every employee we worked with at Auto of Des Moines was truly professional and attentive to every one of our needs! We recommend this dealership. Every employee we worked with at Auto of Des Moines was truly professional and attentive to every one of our needs! We recommend this dealership. More

Tire change took 3 days. I hope the service department finds some means of improving their performance with this review. I found a screw in the rear tire of my RS5 sportback. I hope the service department finds some means of improving their performance with this review. I found a screw in the rear tire of my RS5 sportback. A new tire was ordered on Friday. I was told it would be in on Monday. I called on Tuesday to see if it was done. No call was returned. I was called Wednesday when it was discovered by the service advisor that my car was done after all. So it took 3 days to change a tire... When I picked up the car, the new tire was covered with a white powder. I'd expect a new tire to look new especially when it cost $450. During this service call, I also requested that the Homelink system be programmed since it cannot be done by the owner because of some frequency interference with the lane change alert system or the like. (Brilliant engineering, but I digress) This was the second attempt and it still didn't work. And to top it all off, I received an e-mail with a video of my service that played an annoying white noise frequency with no video. I'm not sure why the service department sent this nonsensical video, but it reflects on the overall service quality. Finally, I responded to the the service advisor by e-mail to relate my concerns (as instructed at the time of picking up my car...you know, "If you aren't completely satisfied with your service, talk to me before you fill out a survey, blah blah blah" No response. More

Best Car Buying Experience So Far This by far was the best car buying experience I have had. Brent was quick to respond and answer my questions. Alexsandr made the warranty, loan and p This by far was the best car buying experience I have had. Brent was quick to respond and answer my questions. Alexsandr made the warranty, loan and paperwork simple to understand. There was zero pressure. Just a great experience all around. Thanks to both! More

George has a very friendly attitude and I had a great experience interacting with him. He patiently listens to the needs of his customers and helps them find the best deal. experience interacting with him. He patiently listens to the needs of his customers and helps them find the best deal. More