Audi Des Moines

Great overall service I recently bought a vehicle from Brad here and was upfront about having negative equity in my vehicles and not so great credit. They did everything to I recently bought a vehicle from Brad here and was upfront about having negative equity in my vehicles and not so great credit. They did everything to help me get into my new vehicle and keep me in the payment I needed. I would 10/10 recommend anyone to contact them and see what they can do for you. More

Brad Ernst Brad was easy to work. Had an issue with the running board day after purchase and responded right away. Taking in next week to be fixed. Brad was easy to work. Had an issue with the running board day after purchase and responded right away. Taking in next week to be fixed. More

Great experience Mark was really good to work with and made my experience easy. I would recommend this dealer for service. They offered to pick me up and drop me off a Mark was really good to work with and made my experience easy. I would recommend this dealer for service. They offered to pick me up and drop me off at work. More

They truly try hard! Although it is rare to ever having perfect outcomes when it comes to something as variable as car repairs, Audi of Des Moines is the first dealership Although it is rare to ever having perfect outcomes when it comes to something as variable as car repairs, Audi of Des Moines is the first dealership that I have experienced that really puts forth an obvious effort to make things right. I appreciate the devotion to excellence and customer service...it does not go unnoticed! More

Excellent Service Just before setting out for a long drive on the labor day weekend I found out that my car's charging port was not working. I stopped by here without a Just before setting out for a long drive on the labor day weekend I found out that my car's charging port was not working. I stopped by here without any prior appointment, and my car was taken care of pretty fast. Very courteous and knowledgeable staff. More

Excellent service I made a last minute appointment for my 10k service. Not only did they get me in the same day, but at a time that worked for me. I waited in the guest I made a last minute appointment for my 10k service. Not only did they get me in the same day, but at a time that worked for me. I waited in the guest area while the work was done, at which time they offered complimentary wi-fi, drinks, and snacks. Everyone was very friendly and my Audi was finished quickly. More

Excellent Knew what we wanted when we walked in. Excellent service. Brad was very helpful with closing. Facilities were very nice. Autos were displayed where we Knew what we wanted when we walked in. Excellent service. Brad was very helpful with closing. Facilities were very nice. Autos were displayed where we could view them. More

Excellent car buying experience This was an excellent buying experience with Rob. He was very knowledgeable in the specifics of the q series. He was also very friendly and customer This was an excellent buying experience with Rob. He was very knowledgeable in the specifics of the q series. He was also very friendly and customer service oriented with me. More

Worst service I have ever received I moved to Des Moines after purchasing my audi from another dealership, and I was used to exceptional service. After being told that my car was done, I moved to Des Moines after purchasing my audi from another dealership, and I was used to exceptional service. After being told that my car was done, I show up to the dealership and stand there waiting for 20 minutes without an employee asking if they could help me. The only service manager was in back on lunch break. Some other customer comes in and gets preferential treatment and gets their car before I do. When the service manager came back, they did not check on the issues I had identified when i brought my vehicle in and made comments like my concerns weren’t warranted. Checking for leaks in air tires after the low tire indicator came on and i had to put air in my tires apparently was an unrealistic request. I refuse to have any vehicle serviced at this location ever again. I am now told unless I drive 100 miles to the next closest dealership, I have to my car serviced there for a recall. This is not the excellence in service I have been accustomed to and is advertised bu Audi. More

Service department excellent Used the service department for regular maintenance on my vehicle. The whole process was seamless including my loaner vehicle. Am always pleased with Used the service department for regular maintenance on my vehicle. The whole process was seamless including my loaner vehicle. Am always pleased with their level of customer service. More