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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.7
1,438 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,438 reviews

November 17, 2023

We were not satisfied as we not listened to, our problem was misdiagnosed, and we were inconvenienced. The entire process was a disappointment and a burden. We will not return. Thank you, More

by MARYPATMCMAHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2023 -

Audi Des Moines responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Mary, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Brett Schettler General Manager

November 17, 2023

Unfortunately our experience was not good from not listening, mis-diagnosing, inconveniencing us, and creating a burdensome situation. We will not be back. Thank you. More

by MARYPATMCMAHON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley Prudencio
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Audi Des Moines responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Mary, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Brett Schettler General Manager

November 17, 2023

The dealership and particularly the service department has always been very responsive to my needs and questions. The service department is excellent. More

by PGSPRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Brett Schettler General Manager

November 15, 2023

Awesome Another great experience at Audi Des Moines. Fast, efficient and thorough. Thank you Audi Des Moines! More

by quelly.turney
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Bridges
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Nov 16, 2023 -

Audi Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

November 08, 2023

I absolutely love my car. Daniel was professional, helpful and friendly during the purchase and now Wesley was the dame through my service appointment! More

by Carlie98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel
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Nov 09, 2023 -

Audi Des Moines responded

Carlie, Thank you so much for your excellent review! We are so glad that Daniel had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Des Moines to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Brett Schettler General Manager

November 08, 2023

Working with Elvis and Audi of Des Moines to purchase my new vehicle was great! More

by DENISE-LUNDBERG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Audi Des Moines responded

Thanks for sharing about your experience with Audi Des Moines. We appreciate your business and hope to see you again soon! Best Regards, Brett Schettler General Manager

November 03, 2023

Fantastic dealership that helped me during every step, very knowledgeable staff and overall friendly environment. More

by Barbara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Audi Des Moines responded

Thank you, Barbara, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Des Moines. Best Regards, Brett Schettler General Manager

November 02, 2023

I took my car in for oil change and regular service. One issue I have is the check engine light goes on and off over time. I was told there was a software update applied to fix the problem and the upd More

by Don Seibel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Audi Des Moines responded

Don, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Best Regards, Brett Schettler General Manager

November 01, 2023

Honest and professional. Respond quickly and stayed on top of things from start to end. More

by fecarter1106
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Audi Des Moines responded

It's fantastic to hear that Robert provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Audi Des Moines! Best Regards, Brett Schettler General Manager

October 28, 2023

I have never been treated so poorly by an auto dealer in my lifetime. I will never recommend Des Moines Audi. I’m done with this dealership. I will speak to Audi Corporate to ensure they’re aware of how th More

by DOUGRICKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George
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Nov 01, 2023 -

Audi Des Moines responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Brett Schettler General Manager

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