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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.6
1,438 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,438 reviews

May 23, 2022

Horrible communication had my truck for 3 months and didn’t fix anything. My truck is still not fixed More

by JRSMITH8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
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May 26, 2022 -

Audi Des Moines responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 19, 2022

Our salesperson was helpful with going over the features of the vehicle we purchased and the transaction was smooth. They worked with us through some difficult circumstances we were going through at the ti More

by zmanbhg1x
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2022 -

Audi Des Moines responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

May 18, 2022

People were awesome. Service to my vehicle was great. My only issue is that if a problem comes up you aren't updated on why it is taking longer than expected More

by WILS54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Cross
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May 20, 2022 -

Audi Des Moines responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Audi Des Moines!

May 17, 2022

Linda was super friendly helpful and was able to get all my issues on my jetta fixed and taken care of. More

by SEAHOLMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda
Print
May 18, 2022 -

Audi Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Linda, and our team, and we look forward to working with you again.

May 12, 2022

Very clean facilities and professional staff. Always felt informed. Great people and experience Happy with purchase. More

by beef38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Truong
Print
May 13, 2022 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 04, 2022

Everyone made the process of purchasing a breeze and Dan went over the top to assure I was happy with my purchase. More

by sarapasquale
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anando Sacic
Print
May 05, 2022 -

Audi Des Moines responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, Sara, and we thank you for choosing Audi Des Moines!

April 24, 2022

Audi Des Moines was great to work with, no pressure and fully answered my questions. My sales person, Rob, was extremely professional. More

by CTHAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Schettler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
Anna Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Watters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wesley Prudencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brady Fleischacker, Sue Hannam, Katie Cross
Print
Apr 25, 2022 -

Audi Des Moines responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Rob could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

April 17, 2022

Very poor communication from the dealership over an extended period of time. We all understand the supply chain. I will never understand bad customer service. More

by audiowner
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Meza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 29, 2022 -

Audi Des Moines responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 10, 2022

Still have not received my title paperwork and never emailed my purchase paperwork and won’t call me back More

by chefjackl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dane Larsen
Print
Apr 27, 2022 -

Audi Des Moines responded

Thank you for providing this feedback, Jack, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you would like to discuss your visit one-on-one please do not hesitate to reach out directly. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Apr 27, 2022 -

chefjackl responded

Need a picture of the title and title replaced since I still do not have it

Apr 27, 2022 -

chefjackl responded

No I need to title and register this thing so it’s not a 4K pound paperweight. I should get some kind of refund check for the hassle this has been.

April 05, 2022

Excellent customer service! ! Had a great experience with my new purchase. Would highly recommend! Thanks More

by Leigh Ann Whipple
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Bridges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Apr 06, 2022 -

Audi Des Moines responded

Thank you for the 5 star review, Leigh Ann. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new purchase! All of us at Audi Des Moines are glad to have you as a customer.

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