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Audi Des Moines

Johnston, IA

Overview
Employees
Reviews
Vehicles
4.7
1,438 Reviews
Lithia Audi of Des Moines is focused on providing customers with an honest and simpler buying and service experience.
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5190 Merle Hay Rd

Johnston, IA

50131

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Showing 1,438 reviews

January 20, 2022

Friendly very knowledgeable about cars. Always willing to any doubts you have. Clean and bright. Coffee, soda and snacks if you please. What a nice personal touch thank you More

by Sallie Dodd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Meyers. Richard Meyers
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Jan 20, 2022 -

Audi Des Moines responded

Thank you, Sallie, for choosing Audi Des Moines, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 31, 2021

Outstanding service and outstanding vehicle - I love my new Q7! Mercedes was wonderful to work with, I highly recommend Audi Des Moines. More

by JMO0918
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
Other Employees : Mercedes
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Jan 01, 2022 -

Audi Des Moines responded

Thank you for choosing Audi Des Moines, your feedback and rating mean a lot to us. We're glad Mercedes was able to help, and we hope to see you again! Congratulations on your new Q7!

December 17, 2021

It was a smooth process and stuff was really helpful especially Mercedes .good experience for the first time there More

by jlassi-atef1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercedes
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Dec 17, 2021 -

Audi Des Moines responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Audi Des Moines!

December 05, 2021

They had a car that fit my needs and the deal was handled effectively. I also use the service department and it is great as well. More

by PROTTENBERG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Felic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anando Sacic
Other Employees : Katie Cross
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Dec 06, 2021 -

Audi Des Moines responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Elvis, Aleksandr and Katie here at Des Moines are glad to have you as a customer.

December 04, 2021

When I called looking for a part for my audi the guy treated me like I was stupid when I knew very well what I was talking about. It was just unnecessary for him to be so unprofessional when I was givi More

by kthompsonbzv
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brady Fleischacker
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Dec 08, 2021 -

Audi Des Moines responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. Would you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Dec 10, 2021 -

kthompsonbzv responded

I appreciate the return email and feel that reaching out to me shows that care about your customers. Of course im willing to continue to conversation.

Dec 21, 2021 -

Audi Des Moines responded

Thank you for reaching out to us and letting us know about your experience. We apologize that our customer service wasn't up to par, and we hope you will give us the opportunity to demonstrate that we can do better!

December 03, 2021

Great first impression & my sales rep was very attentive!! I love my brand new Audi! More

by hacknos77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fatima
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Dec 05, 2021 -

Audi Des Moines responded

Thank you! Alelsandr and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

November 07, 2021

Had issue with programming garage door opener. Contacted Daniel, my salesperson on Friday, 10-29. Left voicemail and several texts, he said he'd call shortly and never did. Sent me a YouTube link, xxxx cu More

by sirey
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aleksandr Yanouskiy
Other Employees : Daniel Troung
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Nov 11, 2021 -

Audi Des Moines responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Nov 24, 2021 -

Audi Des Moines responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

November 07, 2021

They installed the Audi remote start and spent time explaining how to use it. The service tech was helpful and knowledgeable More

by Dave Lyon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank in service dept
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Nov 08, 2021 -

Audi Des Moines responded

Thank you! We appreciate your business, Dave, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Des Moines.

November 03, 2021

Just unfriendly. I lost a car after a engine service 3 weeks prior. 2014 sport A4 80k with known engine problems. They acted as if I was a pain to them. Reluctantly help me put on a towing vehicle. not o More

by Joel
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Adams
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2021 -

Audi Des Moines responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Nov 20, 2021 -

Audi Des Moines responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 02, 2021

Great experience on purchasing a new vehicle from Audi of Des Moines. George Meza was also great to work with. More

by DENNIS.DELONG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Meza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aleksandr Yanouskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2021 -

Audi Des Moines responded

Thank you, Dennis! Here at Audi Des Moines, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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