Audi Des Moines

Video of the inspection is appreciated, honesty and feedback of the service department was very beneficial. Feel that we over paid for the lifetime oil change package at the time of purchase based on o feedback of the service department was very beneficial. Feel that we over paid for the lifetime oil change package at the time of purchase based on oil changes are only ever 10,000 miles More

Service request was for oil change and check on air conditioning system. My appointment was set a week in advance and it was noted that there were no loaner vehicles and courtesy shuttle was no longer conditioning system. My appointment was set a week in advance and it was noted that there were no loaner vehicles and courtesy shuttle was no longer available. Disappointed with this decision, but agreed to ask a couple of friends for support. Bryan was courteous and professional. I noted that I would be engaged in an activity for awhile and unable to be reached. Video text message was sent upon further analysis of my air-conditioning issue, the video was poor quality and not understandable. Bryan did note this as well and left me a voicemail to call when available. Upon review of the recommended repair sent, I advise Bryan I did not authorize the repair, due to the significant expense and I was going to check with another technician. Following my engagement (2+hrs later), I arrived at the dealership and Bryan noted that he was working on the paperwork. After a 10 minute wait, we processed the invoice and the car was being washed. Approximately another 10 minutes and the car was delivered. The next day, I went to open the trunk and discovered that parts were laid out and had not been reassembled. I promptly called Bryan, who explained that a couple of their technicians went home early, due to the hot weather (mine being one of them) and he arranged to retrieve the vehicle. Approximately 40 minutes later, the car was returned assembled. I have no concern with Bryan and his service level, I am concerned with the expense of the estimate, the quality of the technician who would walk away from incomplete work and leave parts in the trunk, potential damage without the parts assembled and the lack of customer transportation with the appointment. More

Elivs was great to work with, I recently bought my first car from him and his team and they were amazing and very nice! They made the entire process very smooth and communicated with me the entire time with car from him and his team and they were amazing and very nice! They made the entire process very smooth and communicated with me the entire time without making me feel pressured or uneducated. Mercedes in the financial department was also very sweet and wanted to get me my best deal. 10/10 recommend this dealership because they truly cared and wanted the best for me. More

Diagnosed and took some corrective action to fix sporadic rear light problem. No charge! Awesome! Thank you. (Did advise of potential problem at some later date. Nice to have a heads-up,) rear light problem. No charge! Awesome! Thank you. (Did advise of potential problem at some later date. Nice to have a heads-up,) More

Had another amazing Audi Des Moines buying experience. On Audi number four and cannot say enough good things about the staff, the service and first rate customer service. Thank you again! Audi number four and cannot say enough good things about the staff, the service and first rate customer service. Thank you again! More

Audi contacted me about some great incentives and we were able to execute a transaction in a few hours and with amazing ease. Very happy! able to execute a transaction in a few hours and with amazing ease. Very happy! More

Have for many years enjoyed doing business with Audi Des Moines. Most recently I now have, through a lease, acquired a new A3 Prestige Coupe. It is perfect for my driving needs. T.J. Bahner and George Me Moines. Most recently I now have, through a lease, acquired a new A3 Prestige Coupe. It is perfect for my driving needs. T.J. Bahner and George Meza did a great job acquiring the right Audi for me!!! More

transparent about the time it might take-no surprises. And Katie was very helpful considering this was my 1st visit. Thx for loaner as well And Katie was very helpful considering this was my 1st visit. Thx for loaner as well More

They helped me find the car I wanted. I was on a time crunch but they were able to get me in a car in a timely manner. They were willing and able to negotiate with the price. They were all helpful and fr crunch but they were able to get me in a car in a timely manner. They were willing and able to negotiate with the price. They were all helpful and friendly as well. More

We were in Des Moines from out of state. The service did an amazing job at getting us back on the road and back home. an amazing job at getting us back on the road and back home. More