Audi Des Moines

Staff is knowledgeable and explained things well. Service was very smooth and timing for drop off and for pick up were very good. Bryan did a great job. Service was very smooth and timing for drop off and for pick up were very good. Bryan did a great job. More

Excellent service, friendly staff, facility is always clean and neat and with nice waiting area. Really is a pleasure for me to visit Audi of Des Moines clean and neat and with nice waiting area. Really is a pleasure for me to visit Audi of Des Moines More

Rob did a great job. He took a lot of time going over the car with me. Aleks also was very professional going over all of my options. car with me. Aleks also was very professional going over all of my options. More

Outstanding service, would highly recommend this dealership! They responded quickly to my inquiry and even offered to bring the car to the Hotel Pattee in Perry! dealership! They responded quickly to my inquiry and even offered to bring the car to the Hotel Pattee in Perry! More

Sales person (Rob) was great and followed up with us even though no cars available, he ended up finding exactly what we were looking for and helped make a deal quickly. Overall I feel Audi (dealer and as a c though no cars available, he ended up finding exactly what we were looking for and helped make a deal quickly. Overall I feel Audi (dealer and as a company) don't really make a connection to their owners/lessors, but I love the cars/design/engineering so keep coming back (3rd car now). Also, a bit annoyed when I frequently get mailed "offers", reply, and then they act like they never heard of us when I mention the offer. The Service department (based on prior car) is very efficient and helpful, worth going out of our way to get serviced at the dealer. We did think it was odd that most employees were not wearing masks except for our sales guy and most of the other customers. More

I had a great experience buying my 2021 Audi Q8. Super easy! It was definitely worth my time to cross the border and do business in Iowa! My only frustration is that I’m still trying to connect the app easy! It was definitely worth my time to cross the border and do business in Iowa! My only frustration is that I’m still trying to connect the app to my car and I can’t get past the dealer verification process. More

Great Company to work with and Brent Schettler is amazing at what he does in representing Audi! 1st class all the way. Thank You for my amazing Q8!!! at what he does in representing Audi! 1st class all the way. Thank You for my amazing Q8!!! More

This is my second survey - a little annoying. My visit was fine, but when I went to pick up my car, I had a hard time finding someone so that I could pay and get my report. The woman who checked me out c was fine, but when I went to pick up my car, I had a hard time finding someone so that I could pay and get my report. The woman who checked me out could not answer questions on my report and no service engineer was available to speak with me - this was at 5:30PM, so not a weird time to be picking up a car from Service. And, as it turns out, if the dealership would invest in a color printer, I would not have had any questions on my report. More

They did make me a fair deal, but otherwise not an awesome experience. I made deal over internet and made an appointment to pick up the car and finalize everything. They were not ready for me. The car awesome experience. I made deal over internet and made an appointment to pick up the car and finalize everything. They were not ready for me. The car was not cleaned up so I had to wait on that (and even after they did their clean up, it was mediocre and I had to redo it). The cross rails for luggage rack were just thrown in the back rather than installed (or at least asking me if I wanted them installed).They were missing an ignition key, which the did not discover until I was about to leave, so they have to order and I have to go back. Even though they said it would be 2-3 days, its a week later and I have heard nothing. My guess is they have it and actually forgot to call me. Finally, no masks and no social distancing. The finance guy kept trying to shake my hand... They did retrieve sunglasses I left in my trade in (I hope--they said they did), but overall, if buying a $50k+ car, you expect more. More

my initial problem didn't fix.I still hear the same sound what my issue is. \I don't know what else to do to get rid of that sound. what my issue is. \I don't know what else to do to get rid of that sound. More