Audi Des Moines

Overall, a good experience with my 2012 A7. Two things: very disappointed that the Lithia extended warranty I purchased did not cover my problem with air conditioning; and I brought the car in at 9, but di very disappointed that the Lithia extended warranty I purchased did not cover my problem with air conditioning; and I brought the car in at 9, but did not get an estimate until after 3, making same-day repair not possible. i can understand that but think you could let customers know that the technician won’t get at your car until much later in the day. Quality of the work was excellent. Brian was courteous and helpful. And I like the video inspection report. More

The service was good and I only had to wait about 90 minutes. Comfortable waiting area and good coffee. My issue concerns the fact that only the receptionist was wearing a mask. I feel like all young minutes. Comfortable waiting area and good coffee. My issue concerns the fact that only the receptionist was wearing a mask. I feel like all young people (and most of the employees there are young) think they are immune to COVID and to some extent that may be true with only 2% of deaths in the 18 to 40 age range but people like me who have chronic lung conditions get a little frightened of people not wearing masks. More

We want to thank John and his crew for the friendly , We want to thank John and his crew for the friendly , prompt , service. We were passing through when this incident occurred and most appreciative We want to thank John and his crew for the friendly , prompt , service. We were passing through when this incident occurred and most appreciative of their service. More

Professional, friendly, and a pleasure to visit. The team in Des Moines also did a fantastic job on communication and and expedited service. Great Job team in Des Moines also did a fantastic job on communication and and expedited service. Great Job More

Professional, thorough, and went out of their way to be helpful. I brought my A6 in for annual service and my car had 3 recalls I didn't know about. All were fixed same day and they arranged a loaner vehi helpful. I brought my A6 in for annual service and my car had 3 recalls I didn't know about. All were fixed same day and they arranged a loaner vehicle so I didn't have to spend hours at the Audi location. Top notch customer service!! More

I was satisfied with the friendly staffs and their quick service, and comfortable waiting area. The service video that they recorded for me was very convenient and informative. service, and comfortable waiting area. The service video that they recorded for me was very convenient and informative. More

This was the worst experience I have ever had buying a car never coming back! Sales Person, Managers all were horrible! Promise things never delivered! car never coming back! Sales Person, Managers all were horrible! Promise things never delivered! More

Went out of their way to make this a great experience. Was so excited that they met me halfway to deliver my car same day! Was so excited that they met me halfway to deliver my car same day! More

Last dealership I bought from provided free pick up and delivery to Pella. Waited for 2 1/2 hours for this service to be completed. delivery to Pella. Waited for 2 1/2 hours for this service to be completed. More

Used S4 Purchase George was friendly, and quick to handle any questions I had about pricing or warranties. Aleks was very descriptive when discussing documents and my George was friendly, and quick to handle any questions I had about pricing or warranties. Aleks was very descriptive when discussing documents and my options. He also helped me when I had a question about the protective package. Both were very nice to work with. More