Audi Des Moines

Frendily, helpful, and knowledgable. it was the car I saw on line, and it was right. I searched many other dealerships, you had the car at the right price, and gave me a decent trade in p it was the car I saw on line, and it was right. I searched many other dealerships, you had the car at the right price, and gave me a decent trade in price, More

I was impressed with the professionalism of Audi of Des Moines when I recently purchased my certified pre-owned Audi. Elvis made me feel valued and was very helpful to educate me about the features of my n Moines when I recently purchased my certified pre-owned Audi. Elvis made me feel valued and was very helpful to educate me about the features of my new car. More

Purchase Audi A6 Rob Bridges was great to work with on the purchase of the 2017 Audi A6. Picking up the car on 7/29 where I will meet him in person. He was was very Rob Bridges was great to work with on the purchase of the 2017 Audi A6. Picking up the car on 7/29 where I will meet him in person. He was was very professional and helpful during the entire transaction. More

Great experience I went in and right away was greeted and treated very well. Elvis made the purchasing experience very straight forward and helped answer all my questi I went in and right away was greeted and treated very well. Elvis made the purchasing experience very straight forward and helped answer all my questions. More

A Difficult Day Made Easy My experience at Audi Des Moines this past Wednesday was exemplary. The service was quick and professional; it was an easy and satisfying trip to the My experience at Audi Des Moines this past Wednesday was exemplary. The service was quick and professional; it was an easy and satisfying trip to the car dealership. More

Communication with Mark and the team was excellent and they did a great job getting me in and out as quickly as they possibly could. they did a great job getting me in and out as quickly as they possibly could. More

Bryan is great He's easy to work with, talks me through issues! I've had a lot of random technical problems with my 2017 Audi A4, but the service department is good He's easy to work with, talks me through issues! I've had a lot of random technical problems with my 2017 Audi A4, but the service department is good at getting them fixed in a timely manner. More

Always professional and quick. Nice facility and staff. Repairs clearly explained. Like the videos. Service writers are always friendly. Love to look at all the new cars. Repairs clearly explained. Like the videos. Service writers are always friendly. Love to look at all the new cars. More

Great service! Brought my Audi in for service this week- needed new water pump! Luckily it was covered under my extended warranty. Vehicle was ready when promised Brought my Audi in for service this week- needed new water pump! Luckily it was covered under my extended warranty. Vehicle was ready when promised! Thanks for great service, once again. More

Good afternoon. I would just like to share my experience at your dealership. My sister and I drove 5 hours to your facility with the intention to buy today. TJ was very agreeable over the phone, perhaps to at your dealership. My sister and I drove 5 hours to your facility with the intention to buy today. TJ was very agreeable over the phone, perhaps to get me into the store. However, when I attempted to negotiate my trade in value, he proceeded to insist that my numbers were unfounded. He claimed that his friend that owns the Lincoln dealership down the road told him that my vehicle is worth no more than $3500 and offered me $4000, then $4500 for it (despite that I know that I should be able to get $5500, easily). When I said that I was going to walk, he attempted to smear competitiors that I was also considering to try and save the sale. It felt very much like he either just had no idea how to find real, valid trade in values or he just perceived me as a female that didn't know what she was talking about. He certainly didn't seem to consider that my sister and I are successful, financially responsible business owners who are the younger siblings of several veteran automotive sales people, and are therefore highly informed on how to determine the value of my trade in, which made it very apparent that his numbers were completely baseless and borderline ridiculous. Although your dealership has lost this sale over a mere thousand dollars or so and have lost me and my family as future customers, perhaps this can be an educational opportunity for your employee. I recommend reviewing with your employee what are and are not appropriate sales tactics, that male chauvanism generally not well received, and that legitimate research from appropriate sources is still important, because your customer may actually know what they're talking about, even if they have ovaries. More