Audi Des Moines

Good afternoon. I would just like to share my experience at your dealership. My sister and I drove 5 hours to your facility with the intention to buy today. TJ was very agreeable over the phone, perhaps to at your dealership. My sister and I drove 5 hours to your facility with the intention to buy today. TJ was very agreeable over the phone, perhaps to get me into the store. However, when I attempted to negotiate my trade in value, he proceeded to insist that my numbers were unfounded. He claimed that his friend that owns the Lincoln dealership down the road told him that my vehicle is worth no more than $3500 and offered me $4000, then $4500 for it (despite that I know that I should be able to get $5500, easily). When I said that I was going to walk, he attempted to smear competitiors that I was also considering to try and save the sale. It felt very much like he either just had no idea how to find real, valid trade in values or he just perceived me as a female that didn't know what she was talking about. He certainly didn't seem to consider that my sister and I are successful, financially responsible business owners who are the younger siblings of several veteran automotive sales people, and are therefore highly informed on how to determine the value of my trade in, which made it very apparent that his numbers were completely baseless and borderline ridiculous. Although your dealership has lost this sale over a mere thousand dollars or so and have lost me and my family as future customers, perhaps this can be an educational opportunity for your employee. I recommend reviewing with your employee what are and are not appropriate sales tactics, that male chauvanism generally not well received, and that legitimate research from appropriate sources is still important, because your customer may actually know what they're talking about, even if they have ovaries. More

Very Accommodating! While visiting Des Moines from Carmel, IN a trouble light appeared on my dash. Audi Des Moines service department was very accommodating, and although While visiting Des Moines from Carmel, IN a trouble light appeared on my dash. Audi Des Moines service department was very accommodating, and although it took some time they were able to get my car into the shop for a thorough check. During the eval of my car Bryan sent me a video detailing his inspection. After a good report, a reset of the indicator and no further issues I was on my way. I wouldn't hesitate to recommend Audi of Des Moines for service work. More

Brent made buying a new car so easy! No pressure and felt like our requests were thoughtfully considered. Lithia has a clean, safe and Comfortable environment and will definitely be back any time we n felt like our requests were thoughtfully considered. Lithia has a clean, safe and Comfortable environment and will definitely be back any time we need service. Well worth the drive from Hiawatha to Des Moines! More

Service for my 2018 RS3 The service at Audi of Des Moines is without a doubt the best service experience in the automotive market. The service reps Mark Rummans and Bryan Ada The service at Audi of Des Moines is without a doubt the best service experience in the automotive market. The service reps Mark Rummans and Bryan Adams are exceptionally knowledgeable and truly know how to provide an excellent customer service experience from the moment you walk into dealership through the moment you leave completely satisfied. Always efficient and effective. 100% recommend the dealership to family and friends based on service experience. Never had an issue when servicing my car. That is true customer service! Thanks, Jorge Pereles More

George did a great job. Answered all of my questions and got back to me in a timely manner and provided excellent service while I was there. got back to me in a timely manner and provided excellent service while I was there. More

oil change The dealership was clean. The service center seemed to be closed at 5:00, so had to check-out with the gal upfront. Was asked to go find my own car. The dealership was clean. The service center seemed to be closed at 5:00, so had to check-out with the gal upfront. Was asked to go find my own car. More

Good Job My vehicle was in for routine service. They let me know the condition of all areas of my vehicle and made recommendations. The video they sent was v My vehicle was in for routine service. They let me know the condition of all areas of my vehicle and made recommendations. The video they sent was very informative. More

Brought my Q5 in for an airbag recall. Had a miscommunication with the service department about an emergency key. Bryan took my criticism very professionally. I am certain he and his excellent miscommunication with the service department about an emergency key. Bryan took my criticism very professionally. I am certain he and his excellent staff will resolve the issue thoroughly, because they are so clearly on-the-ball when it comes to taking care of the little details. More

Friendly service as always! They got me in early and their video walk through is top notch and extremely thorough. Keep up the great work. their video walk through is top notch and extremely thorough. Keep up the great work. More

Fast - prompt communication. Excellent service advisory. Maintenance report was great. Video from service tech - great job - explaining the inspection. The only annoying part is this survey process r Maintenance report was great. Video from service tech - great job - explaining the inspection. The only annoying part is this survey process requiring 25 words. More