Audi Des Moines

Greatly appreciated the hassle-free experience. Elvis was very professional and worked with our timing when it came to our car buying decision. We greatly appreciated the hassle-free process at Audi Elvis was very professional and worked with our timing when it came to our car buying decision. We greatly appreciated the hassle-free process at Audi of Des Moines! More

Aggressive, Disrespectful, and Untrustworthy The salesperson I was working with (Timothy AKA TJ) was hostile and blatantly disrespectful. I spent $140 to take the car in for an inspection and th The salesperson I was working with (Timothy AKA TJ) was hostile and blatantly disrespectful. I spent $140 to take the car in for an inspection and the mechanics said there was evidence of mice in the engine bay. When I asked Timothy about this he laughed derisively in my face and called me a liar. My friend that witnessed the whole thing said I was visibly shaking because I was so upset I emailed Lithia customer service and summarized a number of issues with the dealership. I got four calls during work from their general manager, Brent. He offered to pay for the inspection fee and have a talk with the salesperson. He took down my personal information and promised that the check would be sent out, but nothing ever came I'm not happy that I was called during work since I specifically told Timothy that my phone number was only to be used during the test drive in case of an emergency. Still, Audi of Des Moines called me with a lengthy survey the day of my first visit, so maybe I shouldn't be surprised. The dealership will lie about how they use your personal information The vehicle I looked at smelled awful. It had this unpleasant animal scent. Timothy claimed it was the smell from being freshly detailed, Todd said that he hadn't noticed any smell, and Jeremy (Timothy's manager) said all Lexus sedans get that smell. They convinced me to come back later in case it was the detailing, but it was still there. They said they would have it deodorized After it had been deodorized, it had a strong fragrance that masked any other scents in the vehicle. I couldn't tell if the issue had been resolved, so they suggested I drive it to my mechanic for an inspection after the fragrance had some time to disperse. On the way to the mechanic, the fragrance was still overpowering other smells, but I could vaguely detect something unpleasant. I was hoping the mechanics could find out the source The mechanics said that there was evidence of mice and that the HEPA filter was filthy with significant build-up around it. My friend that was giving me a ride sat down in the Lexus and immediately complained about a "heavy musk". Deodorizing the car had not removed the source of the smell and it was gradually coming back The mechanics also showed me that the bumper was cracked all the way through and was hanging on by about an inch of plastic. I had already been aware of the long deep scratch on the driver's side of the vehicle, but they pointed out that there was also a rectangular chunk missing from the edge of the back door where someone could cut their hand while handling it. The hood had chips of paint missing where the metal underneath had started rust I asked them about why the car had skidded into another (thankfully empty) lane during a completely normal turn when I first test drove it. I had thought it was due to the long strip of plastic on the tire that hadn't been removed before the test drive, but the mechanics mentioned that the dealership had put extremely cheap off-brand tires onto the luxury sedan, so that might have been a contributing factor. They said I was lucky that the weather was good (we were randomly getting snow, rain, and sleet at the time) because the windshield wipers would have left me driving blind The mechanics said there were over $2,500 of mechanical repairs to do, which didn't include cosmetic items like scratches, rust, or the bumper. It also didn't include any future repairs I was likely to need (the bottom was horribly corroded and the exhaust system was probably going to need to be replaced soon). The price the dealership wanted me to pay was well above the actual worth of the car, but I was going to give Timothy a chance to address my concerns. Unfortunately, he was aggressive and insulting, so it all turned out to be a waste of my time, money, and effort *I also want to mention that the listing had the number of miles on the vehicle off by about 10,000 miles, but all three people I asked about this ignored my question and no one fixed the listing More

Very happy to continue working with Audi of Des Moines. They work hard to continue to keep your business and getting you in the vehicle you’re looking for! They work hard to continue to keep your business and getting you in the vehicle you’re looking for! More

Super smooth, would recommend to out of state buyers! Brent and the team @ Audi Des Moines made buying my e-Tron from 1000+ miles away absolutely painless. My wife loves her dream car. Thank you to everyo Brent and the team @ Audi Des Moines made buying my e-Tron from 1000+ miles away absolutely painless. My wife loves her dream car. Thank you to everyone! More

Mark and Bryan are always great to see and take care of you 100% of the time. Amazing guys with high quality and great character. you 100% of the time. Amazing guys with high quality and great character. More

Exceptional service, follow up, attention to detail and transparency. Best car dealer I’ve dealt with, and i have with many over the years. Really transparency. Best car dealer I’ve dealt with, and i have with many over the years. Really More

Audi of Des Moines is the only place we bring our Audis for maintenance. They treat you extremely well and excellent car care!! Thank you! for maintenance. They treat you extremely well and excellent car care!! Thank you! More

Good but not Great The appointment set up was easy, the summer tires I ordered came in a timely manner, the service guy sent a great video but it went a little sideways The appointment set up was easy, the summer tires I ordered came in a timely manner, the service guy sent a great video but it went a little sideways from there. There was a strong lack of communication about when my vehicle was done. The check out was long and they had to manually enter my card several times (even though there was no problem with my AMEX), the car didn't show any signs of being wiped sanitized on the inside, even though service was in there. My husband had to pull around and load up the winter tires in his truck. Overall, my son gets better service at Chevy. I guess with a luxury brand, I just expected a little more. More

Audi of Des Moines was great. I live 3.5 hours away from the dealership, and my salesman TJ was great. He made the whole process smooth, and easy. I would definitely purchase another vehicle from him in a h the dealership, and my salesman TJ was great. He made the whole process smooth, and easy. I would definitely purchase another vehicle from him in a heartbeat. More

Very helpful and patient Elvis was great! No high pressure and was always available for my questions and ideas. Easy to work with and I feel like he was really trying to get Elvis was great! No high pressure and was always available for my questions and ideas. Easy to work with and I feel like he was really trying to get to a deal we would both be happy, and we did. Love my new Q5! More